Administrator, Centre of Excellence & Innovation

We are looking for an enthusiastic, self-motivated Administrator, who wants to work in an exciting specialist service within a creative environment. Accelerate manages patients within their Centre of Excellence from across London and you would be part of the administrative team, working under the direct supervision of the Patient Services Manager and form a critical part of the Patient Services Team.

As part of the role, you will undertake a broad range of duties delegated by the Patient Services Manager or requested by senior management and be expected to work collaboratively and proactively with the Patient Services team and clinical teams to support them in meeting the needs of internal and external clients / patients.

Main duties of the job

Provide effective administrative support as required, to ensure the smooth running of the clinic and a positive experience for the patient.

Support to and alignment with the referral and triage process, to facilitate quality driven turnaround time from receipt to triage to appointment.

Use of strong communication skills to make the most positive use of interactions on the telephone in terms of information gathering, putting patients at ease with regard to their forthcoming experience in the clinic, answering queries, encouraging patient engagement and liaising with transport suppliers.

Effective message taking and distribution through AIMS, to enable positive responses by clinical staff to patient enquiries.

Responsible for the sorting, distributing and posting of correspondence or items, including preparation of correspondence or goods to be mailed. Arranging couriers and express delivery as required. Completion of Parcel Tracking log. Correct and reforward misdirected mail.

Demonstrate an ability to work unsupervised, using initiative to recognise when there is a time-sensitive need to undertake and complete a piece of work or task.

Maintain an awareness of the requirements of data protection and the privacy of patient identifiable data and ensure this is reflected in all working practices.

Accelerate CIC is an award winning not for profit community interest company (CIC) delivering community focused wound and lymphoedema services to Tower Hamlets, City and Hackney and across London. As a social enterprise we have greater control of our working environment and team ownership that will benefit patients and staff alike. Our mission remains to make a tangible difference to peoples lives and we are doing this daily, reaching more lymphoedema patients every year. We are a team full of energy and drive. We can and do bring change!

Accelerate has a national reputation for excellent and innovative multidisciplinary care. We are dedicated to changing lives and moving patients from illness to wellness. We do this through our community services, our Centre of Excellence and Innovation based in Hackney, a range of education packages delivered through the Accelerate Academy and by collaborating with partners to transform their community services. Accelerate is actively engaged in the national lymphoedema initiatives and is well placed to offer swift and creative solutions to deliver change for patients and clinicians.