Administrator - Community Treatment Team

Responsible for the ordering of stationery, and medical supplies. Updating the equipment asset directory and arrange annual MEMS equipment checks for all staff within CTT. Undertake word processing of all documents to a high standard, in an agreed Trust style and using an appropriate referencing system. Develop and maintain filing systems (electronic) to ensure effective access to relevant information. Be the first point of contact via the telephone regarding queries and complaints using initiative and judgement dealing sensitively with distressed/angry callers. Liaise in a professional manner with patients, relatives, carers, colleagues, clinicians, GPs, and other professionals. Prioritise own workload on a day-to-day basis to ensure that deadlines are met within set timescales and service requirements. Process incoming and outgoing correspondence for the service, ensuring urgent action is taken where appropriate. Act as a central point of contact for external and internal
callers, making judgements regarding appropriate dissemination of key information.Co-ordinate administrative arrangements relating to reporting requirements, to include the collation and presentation of documentation preparing evidence and ensuring information is up to date.Oversee the facilitation and administration of meetings/panels, including the production of agendas and coordination of papers, ensuring key documents are available within defined timescales., This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).
Starting with NELFT
NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.
High Cost Area Supplement - Outer London
This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,551 to a maximum of £5,735 p.a. pro rata for part time).
Use of AI
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability., 1 Receive and make telephone calls as required. Take messages for team members and promptly pass to members of the Team. Ensuring accuracy to detail.
2 To present a calm and professional image to patients and other professionals.
3 Proactively manage twice daily MDT meetings (attendees: doctors, nurses, occupational therapists, social workers) ensuring management plans are updated and any onward referrals are completed in a timely manner.
4 Co-ordinate room bookings for team meetings, training sessions. Carry out photocopying, faxing, filing and distribution of documents as necessary.
5 Make administrative arrangements for ensuring new starters receive Trust and team inductions.
Benefits
We believe in bringing your authentic and best self to work, in order to deliver the best care to our patients. We are committed to supporting our employees holistically. Here is a snapshot of what is on offer at NELFT:
+ A long-standing and award-winning approach to equality and diversity with supportive networks for ethnic minority staff, staff with disabilities or long term/chronic conditions and LGBT staff.
+ A commitment to supporting colleagues to achieve a work life balance, through flexible working opportunities and our efforts to support our working parents and carers. This has resulted in us being recognised as a 'Top 10 Family Friendly Employer' from the Working Families Charity.
+ Proactive health and wellbeing support, including access to our employee assistance programme, staff psychological support, individual wellbeing conversations and a network of health and wellbeing ambassadors.
+ Detailed information about our wellbeing and benefits offer can be found in this link.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time hours or another flexible pattern.
Supporting our Armed Forces
We recognise the valuable contribution that the Armed Forces community make to our organisation. We have signed the Armed Forces Covenant and achieved Gold Award under the Armed Forces Employer Recognition Scheme. We have supportive policies, guaranteed interview schemes for veterans. reservists and military spouses and give additional leave to our Reservists so that they can attend their annual camp.

Joining #TeamNELFT means you'll become part of a welcoming and supportive working environment. We're CQC rated Good, and we want you to join us on the journey towards an Outstanding rating. NELFT has sites across North East London, Essex, Kent and Medway. We provide community and mental healthcare services to adults and children within these areas.
The Trust has award winning equality and diversity initiatives and staff health and wellbeing activities. We invest heavily in your development, because when you are valued and supported, we provide the best care to our patients. We are a Level 3 Disability Confident Leader, have been featured in the Working Families Top 10 Employers benchmark for three consecutive years, and we have achieved a Carers UK Level 1 Accreditation. Along with our staff networks and training opportunities, we work hard to embed a just and compassionate culture here at NELFT.
Find out more about NELFT careers and what makes our Trust a great place to work, in this video