Administrator for Financial Inclusion

We are looking for a full-time Financial Inclusion Administrator to join our Financial Inclusion Team on a fixed term basis. As a Financial Inclusion administrator you'll support the Money Advice caseworkers to provide excellent services to clients, by completing administrative tasks throughout the client journey. You will also be complete administration duties to ensure a smooth running of the Financial Inclusion Services. We are looking for someone who:

• Has excellent communication skills
• Can manage own time effectively with a keen eye for detail
• Can complete tasks to the highest quality
• Can monitor and maintain own standards ensuring work is accurate
Full training and support will be given to the successful candidate to enable them to carry out their role Responsibilities / Key Tasks:
• To maintain confidentiality, use discretion and sound judgement in undertaking all areas of responsibilities
• Supporting Money Advice Caseworkers to provide an excellent service for clients.
• Administration duties to ensure a smooth running of the Financial inclusion services.
What we offer in return:
• 28 days entitlement plus bank holidays pro-rata
• Opportunities for further training and continuous professional development
• Internal progression opportunities
• Supportive environment
• Remote/flexible working opportunities, subject to management approval
• Option to buy & sell holiday allowance, subject to management approval
• Paid DBS application, where applicable
• 5% pension contributions
• 3 month's full contractual pay for maternity, upon meeting qualifying criteria
We value the health & wellbeing of our teams, and this is very important to us. As such, we offer time out breaks and a counselling line for all staff and volunteers.

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Do you have a passion for working in the heart of your local community and are driven by making a difference? Then Citizens Advice Mid Mercia is the organisation for you. Our free and independent advice helps people solve problems in a confidential and impartial manner. Whatever the problem, we won't turn people away. We make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.


• Salary - £23,400
• Hours - 37.5 hrs/week
• Contract - fixed-term until 31 March 2026 with possible extension depending on funding
• Hybrid Working -a few days per week from one of our offices, a few days from home depending on service needs