Administrator for Older People Crisis Resolution & Home Treatment Team

Please refer to the attached job description and person specification for full details of responsibilities Word processing of all forms of correspondence, reports and summaries that are required by the team. Record information in the chosen software timely and accurately. Deal with difficult callers in a calm and professional manner. Attend and book rooms for team meetings, take, transcribe and distribute minutes on a weekly basis. Provide operational support to colleagues, and supervision of Band 2 administration staff within the team, if required, as directed by Line Manager. Inputting and updating service user information and service user/team activity on computerised information systems, creating service user notes where necessary and according to policy. Maintain filing in electronic records, ensuring that it is kept up to date at all times. In accordance with Trust procedures, track and receive notes in a timely manner. Ensure good customer service by providing a professional and
effective telephone service, taking accurate messages and providing information and signposting as requested and appropriate. Undertake training of new staff as directed by Line Manager and/or other managers. To register referrals, maintain administration resulting from clinics, including appointment bookings and cancellations