Administrator for The Haven Team

The Haven helps asylum seekers and new refugees access health services and signposts to other relevant services. This service aims to improve access to healthcare for adults and children new to the country who have fled war and persecution., You will form part of the team providing a full administrative service to the Haven team. You may also be required to offer administrative support to the Health Inclusion Service.

Your role will be supporting the patient pathway and working closely with other members of the administration and clinical teams to optimise patient experience and service delivery.

You will support effective and efficient delivery of the administration processes, including appointment booking, referral registration, caseload management, post-clinic actions, and onward referral to other providers. This may include the use of various systems, including e-referral, as well as our electronic notes system (EMIS). You will liaise with colleagues, patients and external contacts as required regarding complex messages/requests and patient queries, including sensitive information, to ensure the smooth running of the service. You will need to adapt your style of communication and use problem solving skills as appropriate.

You may also be required to support the development of administration rotas, support new and existing colleagues, and support audits and data quality.

We use interpreting and language support services for those that do not speak or read English. The team consists of GP's, adult and children nurses, health visitors and administrators.

Looking for a job to fit around you and your lifestyle? Perhaps you're ready to take your next step, considering a career change, or seeking a rewarding new role where you can make a real difference.

At Sirona care & health we provide local communities with a range of high-quality specialist healthcare services across Bristol, North Somerset and South Gloucestershire. From clinical to clerical, we offer a variety of location-based and community roles to choose from with hours to fit around you.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

You'll receive Agenda for Change hourly rates with a 12.5% annual leave bonus, increased pay for weekend, out-of-hours, or Bank Holiday shifts, along with NHS benefits such as high street discounts and a generous Stakeholder Pension Scheme. Our offer includes a range of paid-for training, and support for your health and wellbeing with our Employee Assistance Programme.