Administrator (Funeral Operations)

Our Administrators play a pivotal role in maintaining the seamless operation of our services for families in need. They ensure accurate completion of all administrative duties throughout our branches, assist in addressing client inquiries via phone and email and manage sensitive documentation with utmost care.

We are seeking individuals who love to deliver excellent client service, are highly detail-orientated, and grasp the importance of following best practices and compliance procedures.

Here is what a typical day could look like for you:

• Manage various administrative tasks which include, the accurate processing of sensitive information and financial invoices.


• Maintain accurate indexed records of funeral arrangements, accounts, and banking sheets through our bespoke systems.


• Communicating regularly with clients through all avenues be it email, face-to-face and telephone as well as preparing letters.


• Effectively communicate cross-functionally with stakeholders, ensuring transparency with important information.


• Compile financial data accurately such as branch inventory, credit control metrics and petty cash transactions, for weekly reporting to management and Head Office.


• We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area, when required based on operational needs.


• We are an agile team; to meet the needs of our customers requires us to be mobile and flexible, therefore you are likely to be asked to work across different locations in the local area when required based on operational needs.
  
  Exceptional communication and administrative abilities, coupled with meticulous attention to detail, to ensure strict adherence to regulatory policies and procedures.


• Emotionally intelligent, taking pride in providing supportive customer care under sensitive circumstances.


• Proficiency in basic computer skills and office software.


• A key team player who enjoys working collaboratively with others and contributing to a positive working environment.
  
  Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to adopting the highest standards and we do this by employing individuals with the appropriate skills, experience and integrity to protect both the company and our clients. If you are considered for a role, you will be providing your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR).


Equality, Diversity and Inclusion Statement
Our Vision is to connect with our clients, colleagues, company and communities based on our principles whilst celebrating our differences.
We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive, informed and bold action to promote inclusion and belonging.


• Annual salary of £23,997.65


• 22-25 Days Holiday + Bank Holidays.


• Pension Scheme.


• Life Assurance X2.


• Free On-Site/Street Parking.


• Access to our internal apprentice & personal development schemes.


We wouldn't be able to provide this integral service without our people. If you'd like to join a compassionate team dedicated to providing dignified farewells and supporting families during their most challenging times - We want to hear from you!