Administrator | Mersey Care NHS Foundation Trust

An opportunity has arisen for a full-time Band 3 Administrator to join our Mental Health Administration Hub based in St Helens. You will be part of a large administrative team supporting the mental health services in St Helens and Knowsley. Your main responsibility will be to provide administrative support to the Early Intervention in Psychosis Team along with providing cover during annual leave / sickness periods for other administrators within the admin hub so there will be a need to learn all admin processes within the hub. You will be required to provide a comprehensive, efficient and effective administrative secretarial service to the multi-disciplinary team ensuring that letters, minutes and reports are accurately produced within agreed timescales, data input to the required standards, and an effective filing and retrieval system is maintained. You will ensure effective liaison with multi-disciplinary staff / patients / carers / outside agencies ensuring accurate information is communicated as and when required. Our service users are at the heart of everything we do. You will be responsible for:

• receiving calls from service users and external/internal organisations
• arranging clinics and booking appointments
• accurate data entry including the maintenance of patient records using our RIO clinical system
• maintenance of various databases
• arranging meetings and the taking of minutes, ensuring accurate transcription and distribution
• provision of audits
• supporting and training of colleagues
There is a requirement for this role to cover reception duties at Harry Blackman House as and when necessary.,
• Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained.
• Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public.
• Responsibility for the processing of incoming and outgoing mail, including prioritising, sorting and action as necessary
• Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
• Responsibility for the maintenance of client database including the collection of statistics.
• Arranging, when required, meetings and taking minutes, ensuring accurate transcription and distribution.
• Ensuring the maintenance of the referral pathway process following Service procedures including liaison with other agencies.
• Responsibility for petty cash being an authorised signatory for same.
• To support the completion of Staff Variation Lists and payroll documentation, including medical certificates, as directed by the Team Manager, ensuring documentation is accurate and completed within designated timescales and forwarded to the Payroll Department.
• Calculation of annual leave and the recording of staff absence as directed by the Team Manager in accordance with Inter-Agency Policies.
• Ensure appropriate records are maintained as directed by Line Manager.
• Contribute to the ordering of stationery supplies and associated procedures
• Participate in the provision of cover and support to colleagues as required.
• Participate in the local induction process for new staff.
• Participate in serious untoward incident investigations/reviews as required.
• Support individual's equality, diversity and rights.
• Participate in patient and public involvement activities.
• Contribute towards service improvement initiatives to enhance quality of patient care.
• Provide information and support to service users/carers as appropriate.
• Contribute to the continued improvement and quality of the Administrative Support Service.
• Recognise and respond appropriately to urgent and emergency situations.
• Contribute to the effective and efficient use of resources.
• Understand and adhere to Trust policies, procedures and guidelines.
• Report any concern regarding patient care to line manager.
• To undertake any other delegated duties as appropriate and commensurate with the post.
  
  Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities. At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.