Administrator | NELFT NHS Foundation Trust

Do you want to be part of a dynamic and friendly admin team based at Ashford, Kent; supporting the team at Ashford Children and Young People Mental Health Service. Do you possess excellent administrative skills and have good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload ensuring that work is completed in a safe and timely manner. In addition, we are seeking someone who can warmly welcome patients when they are working in the reception area. Deliver high quality administrative and clerical support to the team. Liaise with internal and external teams such as information governance, finance, IT, estates, HR systems, single point of access teams. Take dictation and typing of minutes, letters including medical reports Maintain databases, manage diaries, collate information and create reports. Support the team with audit and service development. Starting with NELFT NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focussing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).,

• Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
• Main duties included telephone, email and covering reception
• Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
• Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, personal contact or correspondence, within agreed time limits.
• Manage and maintain an efficient administrative system on behalf of others.
• Draft general correspondence on behalf of own service.
• Accurately produce reports, correspondence and documents from a variety of sources including material from dictation, audio or manuscripts within agreed timescales (not including medical reports).
• Work without supervision and ensure urgent situations are addressed swiftly.
• Ensure workload is managed and prioritised appropriately.
• Establish and maintain electronic systems.
• Arrange and take minutes or notes at meetings that are intended for internal review only.
• Type medical or other reports as required
• Input generic data into organisational systems or in-house records. Printing of simple reports - ie training records or basic clinical info
• Cover other teams/services, where necessary, which may require working on other site