Administrator and Orthotics Officer

Provision of the orthotics service including: · day to day ordering and issuing of Orthotics, · replacement /maintenance as necessary.
To be responsible for the management of clinic appointments, both initial and review, for the Orthotic service.
To communicate with the Orthotist regarding waiting list management.
To provide administrative support to the Therapy Services as required

Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay., · To maintain departmental records using relevant information systems or paper-based systems.
· To provide compliance reports as requested by Therapy Service Manager / Team Manager.
· To provide administrative support for service meetings including agenda preparation and minute taking.
· To be responsible for management, organisation and arrangement of appointments for patient attendance at Orthotic clinics, including follow-up/review appointments.
· To deal with all correspondence relating Orthotics and Administrative functions within the service.
· To maintain administrative and orthotics supplies.
· To receive goods and make arrangements for returns.
· To be responsible for the issuing of Declaration of Exemption from Prescription Charges forms to those patients who are exempt and, on return of the form, take note of National Insurance number and file these in patients Orthotics record.
· To check goods received from Orthotics Service provider and that completed Orthotic forms conform to the goods prescribed.
· To report delivery delays or any other problems, e.g. poor quality, damaged goods to the Therapy Service Manager and inform supplier of same.
· To check Orthotics returned for repair or replacement, monitoring against allocation of appliances allowed per annum, taking appropriate action.
· To supply and advise on the fit of simple appliance items from stock e.g. wrist supports, epicondylar clasps, heel cups.
· To provide a communication link between referrers, prescribers, suppliers and patients, advising on the availability of appliances.
· To deal with telephone queries from patients/relatives/referrers, passing on queries to relevant people where appropriate.
· To maintain office & department supplies, ordering stock and non-stock catalogue items for authorisation by the budget holder.
· To receive goods and make arrangements for returns, liaising with procurement team where required.
The Behavioural Standards Framework
Everybody's responsibility in everything we do

We are delighted to offer an exciting opportunity for an experienced and enthusiastic person to join our Therapies Team at Westmorland General Hospital as an Administrator and Orthotics Officer.

There are 2 posts available, one is a full time position for 37.5 hours per week and the other is a part-time position for 25-30hours per week. Job-share will be considered., The Trust promotes flexible working opportunities where ever possible to enable staff to balance their work and home life. We are committed to Equal Opportunities and aim to be Effortlessly Inclusive .
The trust operates a No Smoking Policy.
Only those applicants who demonstrate clearly how they meet our Person Specification will be shortlisted for Interview.
We reserve the right to close a job advert early where sufficient applications have been received.
The Trust does not offer interview expenses to shortlisted candidates unless indicated in the advert
If the post is subject to Disclosure & Barring Service checking, (formally CRB) a charge of £38 for Enhanced and £18 for Standard clearance for will be made to the successful candidate(s). This currently only applies to roles Band 6 and above and Medical & Dental posts.
Anyone newly appointed to the trust under the Agenda For Change contract, will be subject to the completion of a satisfactory 6 month probationary period. This will give the new staff member an opportunity to become familiar with the role and working environment.
We have introduced a new system called Pre-Onboarding, specifically to support you right the way through to your first few months in your new role with us at UHMB. This bespoke site has lots of useful information to help you settle in to your new role including: what to expect from the recruitment clearances process, where to get a uniform, when you'll get paid etc. As well as information on a number of our services i.e. Infection Prevention, Anti-fraud, Inclusion and Diversity, Care Certificates and much more. To access click on this link https://www.uhmb.nhs.uk/uhmbt-pre-onboarding.