Administrator Role (Customer Service and Dispatch Assistant)

Customer Service and Dispatch Assistant required for educational publisher ZigZag Education in their busy office in Westbury-on-Trym, Bristol. Must be numerate, IT literate, and organised for a core role of processing customer orders, supporting customer queries, and undertaking general administration within the Customer Services and Dispatch department., The dispatch and customer service team send teaching resources to educational institutions. This involves entering orders on to the IT system, printing out and making up publications, and packing and sending them to customers. We anticipate that 50% of the time will be spent entering orders although this can vary greatly depending on the demands of the business. You may do any of the following tasks as delegated by your line manager:Entering Orders

• Entering orders onto the custom database
• Printing out invoices and labels
• Tracking of orders
• Answering the phone and taking orders as well as dealing with queries
• Entering payments
• Assist Manager with other admin jobs as appropriate
Print orders | Make up orders | Pack Parcels
• Packing up publications
• Dispatching orders to customers
• Printing out teaching publications and other paperwork
• Making up orders with invoices and advertising flyers
• Assist the two Directors and other members of the team with administrative tasks, such as filing, helping with printer running, unpacking deliveries, opening the post, customer related data entry, cleaning and recycling
Customer Services (once experienced)
• Taking telephone orders
• Looking up information for customers
• Customer support for our online learning platform
• Following up customer problems/complaints
• Assist Manager with other admin jobs as appropriate, + when you would be interested in starting and what your medium term plans are
+ what in the job description specifically appeals to you + how you feel your skills or aspirations are met within this job If relevant, let us know if there is anything you would like to know in advance of a possible interview. By sending us your information it is implied that you are agreeing that we may use it for the intended purpose. We will keep the information you send us in accordance with our Privacy Policy which has a section on job applications. We reserve the right to view LinkedIn or other public social media profiles of interview candidates.

Organised, practical and accurate, working to daily deadlines, numerate, responsible, computer literate, knowing when to ask questions and also the ability to work independently, reliable. Manually dextrous. Personable but at the same time able to concentrate on tasks and achieve a lot in a short period of time. Methodical and meticulous with an attention to detail.,
• GCSE Maths grade B/grade 5 and GCSE English grade B/grade 5(or equivalent)
• Minimum A level grades of B,D,E (or equivalent)
• Good communicator/excellent telephone manner
• Fluent English Speaker
• 1+ years' experience in a related role, Strong A level grades
• Degree
• Good knowledge of the UK qualification and schooling system.
• 4+ years experience in a similar role including; data entry, using IT systems, customer interaction
  
  ZigZag Education is a Bristol-based educational publisher. We are based in a single location split over eight rooms. There are approximately 25 members of staff plus additional temporary staff, often including many students. We are a highly focused business which creates resources such as worksheets, practice exam papers, teaching notes, digital interactive web teaching resources, etc.
As a relatively small team we offer an informal, friendly and flexible working environment. Based in Greenway Business Centre, we have free parking and our offices back onto playing fields, providing a quiet and green setting. The offices are provided with free chilled water, milk, tea, coffee and biscuits/fruit. We make an effort to enjoy some social occasions such as a summer BBQ, Christmas dinner, bowling, picnic, and the occasional drink after work. Dress code is smart casual. You will be working with a professional team dedicated to achieving the highest possible standards, in which every member of the team is excellent at contributing within their role. As such, you will need to demand the highest standards of yourself and have pride in what you do. © ZigZag Education®, Unit 3, Greenway Business Centre, Doncaster Road, Bristol BS10 5PY | Privacy Policy | Cookie Policy | Accessibility Policy | Follow Us Join Us

£25,266 to £27,266 per annum pro-rata, fixed-term part-time contract Monday to Friday (25-30 hours a week), until end of July 2025, Starting salary will be dependent on Experience, Qualifications and Performance at interview. For a salary of £27,266 you would need 4+ years relevant experience, meet the minimum qualification requirements & more, and meet most of the desirable requirements, whilst performing excellently at interview. Fixed term, part time contract, running until end of July 2025. Hours of work are Monday to Friday, ideally 9am - 2.30pm with half hour lunch break, or 9am -2pm with no lunch break. Some flexibility with start time can be agreed. The probationary period is 3 months. Possibility of extension until end of November 2025.