Administrator Spinal Surgery Unit

24 months fixed term - 30 hours per week - Monday - Friday
An opportunity has arisen for an administrator for 24 months fixed term to join the Spinal team at the Royal National Orthopaedic Hospital to support the Unit and team in all administrative tasks / electronic referral system / Typing and supporting all the consultants and teams.
To be responsible for assisting the teams in the unit with administration and typing.
The post holder will be expected to work within a multi-disciplinary unit and deal with telephone and in-person queries, audio typing of medical and general correspondence, general office administration in line with the Trust guidelines, booking patient appointments in line with Trust guidelines and the 18 week pathway (RTT) rules, booking appointments., We are seeking a administrator who has previous or current knowledge with hospital processes or similar, which includes, RNOH Royal National Orthopaedic Hospital NHS Trust (RNOH) is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro-musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the trust. RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients. RNOH is rated good by the CQC and covers two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art
inpatient facility. For more information, please access the following link: https://www.rnoh.nhs.uk, To assist in the provision of administration for the spinal consultants and their teams, to type clinic letters and other clinical or general correspondence from digital audio dictation/proof reading from digital dictation
Book all patients appointments working alongside the RTT policy for patients pathways via ERS /Path point system
To oversee all outcomes from clinic, making sure patients attendance / Imaging requests and therapy requests have been actioned by the clinical team
Deal with all incoming telephone enquiries and written queries promptly and efficiently, including appointment booking Work as a team with the other medical secretaries/administrators as directed by the Unit Co-ordinator/Service Manager to ensure a high quality service is maintained at all times during office hours
Undertake appropriate scanning and filing of correspondence, clinic notes, test results, etc, using Note On.
This job description gives a general outline of the post and is not intended to be inflexible or a final list of duties. It may, therefore, be amended from time to time in consultation with the post holder., The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a "selfie" using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk
RNOH uses identification scanning technology to confirm the authenticity of documents; all prospective employees of RNOH will have their original documents verified using this technology.

• C scribe


• Electronic Via Pathpoint & ERS referral registration


• Tertiary referrals


• Knowledge of booking outpatient appointments


• Electronic scanning of patients notes

You must have admirable communication skills, be able to work effectively in a multi - disciplinary team, using your own initiative when prioritizing your workload as well as being able to lead and maintain high standards of care alongside our trust values.
You should be able to work well under pressure and be able to multi-task in this busy but friendly working environment

Please note in order to progress your application, your data will be processed by our 3^rd party recruitment providers - North London Partners Shared Service, who conduct recruitment activities on behalf of Royal National Orthopaedic Hospital NHS Trust.
The Royal National Orthopaedic Hospital NHS Trust is the largest orthopaedic hospital in the UK and a global leader in our field. We provide a dynamic working environment where we support frontline staff to implement improvements so that we can realise our vision of being a world leading neuro musculoskeletal hospital providing the best patient care and staff experience in the NHS, delivering world leading research, and offering a strong foundation of education, training and career progression. Our dedicated staff come from diverse backgrounds, and our patients benefit from the wide range of experience they bring to the Trust. The RNOH brings unrivalled expertise together in one place allowing us to deliver some of the world's most complex and innovative care to our patients
+ Rated Good by the CQC
+ Two sites, one in central London and one in Stanmore - which has recently opened The Stanmore Building, a new, state-of-the-art inpatient facility
+ Our Research and Innovation Centre works closely with our main academic partner, University College London
+ Recognised as a centre of excellence, leading on national initiatives, such as the Getting It Right First Time (GIRFT) Programme
+ Further major redevelopment underway across the Stanmore site - improving and modernising our facilities to maintain our position as the UK's leading centre for orthopaedic medicine
+ In the NHS staff survey, over 90% of our staff were satisfied with the quality of care they are able to give to patients - the best result of any NHS Trust in the country
+ Our staff also indicated that they had the best experience of appraisals as compared to all other NHS Trusts.
This is a great time to join us and play a critical role in the next stage of RNOH's journey to achieving an outstanding CQC rating.
Our aim is to remain a world-leading orthopaedic hospital with the best patient care and staff experience in the NHS. To do this, we have four core values that underpin everything that we do. We use our values to help ensure that we are always focused on the things that our staff and patients believe are most important:
+ Patients first, always
+ Excellence, in all we do
+ Trust, honesty and respect, for each other
+ Equality, for all
Our annual staff survey results have been improving year on year, with our staff telling us that their experience of working at the Trust is getting better and better. They also indicate that our staff feel very loyal to the RNOH and committed to its role in providing the very best care to our complex patient group. We hope that we can welcome you to our growing team soon., The RNOH operates a Smoke-Free Policy. Smoking is not permitted on any of the Trust's premises (including the grounds that those premises are sited on) or in any Trust owned vehicle.