Administrator Support Officer

The role of an Admin Support Officer (ASO) based within the Offender Management Unit (OMU) is to work as part of a team, this could be in a multitude of areas within the OMU function. This includes but is not limited to, allocating work to Prison/Probation Offender Managers and obtaining information to assist with and inform risk management, updating prison records and sentence calculations or working with the Public Protection Unit. Structure & Reporting Relationship To report directly to OMU Hub Managers who report directly to Head of Offender Management Services (HOMS) and Head of Reducing Reoffending. Role Essentials The following duties are provided as a general guide in relation to the requirements and objectives of this position. This person may also be required to undertake any other activities as required of this position. Specific performance requirements and expectations will be agreed in an annual performance agreement. Day to day tasks:

• Updating prison recording systems (NOMIS/DPS/local databases) following admission of all new prisoners whether remand/sentenced.
• Liaising with both internal and external agencies on behalf of the Offender Management Unit
• Contributing to the smooth running and overall performance within the department
• General admin - filing of documents/parcels as well as collecting/sending mail for the department
General admin -
• Allocating cases to Prison Offender Manager (POM) caseloads.
• Identifying those requiring risk assessments such as initial and recategorisations as well as OASys/Sentence Planning.
• Scheduling, attending and completing minutes for meetings such as IPP progression panels and monthly Inter-Departmental Risk Management meetings (IRMM).
• Overseeing functional mailboxes, obtaining legal documentation and warrants following court/videolink appearances
Case admin -
• + Ensure prison records and systems are up to date, reflecting any court appearances/sentences + Interpret warrants and calculate sentences from the court + Liaise with the court to ensure and anomalies are corrected + Prepare paperwork for release and ensure relevant agencies are informed Public protection admin -
• + Checking information on all legal documents received from court, making assessments based on these in relation to public protection arrangements + Monitoring phone calls/mail of relevant prisoners, recording this appropriately and reporting where necessary. Performance and Key Metrics:
• Contribute to the delivery and achievement of all performance measures, contract outcomes and locally agreed targets including KPI's/CDIs as outlined in your personal development review.
• Adhere to the Code of Conduct.
General:
• Comply with all policies, procedures and legislation applicable
Commit to personal training and development to ensure skills and knowledge are maintained at the appropriate level.

Essential technical and professional skills , knowledge and qualifications English - Grade C or above Mathematics - Grade C or above Computer skills - including Outlook and Excel Additional/special features of the role In this fast-paced environment, motivation, attention to detail and clear communication is considered essential for this role.

About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

What we Offer
• Up to 6% contributory pension scheme
• Serco discounts
• A safe and supportive culture
• The chance to make a positive difference everyday with the work you do
• A company passionate about diversity and inclusion