Administrator (Tenant Participation Measures)

Administrator (Tenant Satisfaction Measures Assistant)

Agile Hybrid Homeworking (office base Norwich)

Part time, 30 hours a week, Monday – Friday

Starting Salary at £20,555 per annum, with future progression opportunities to £21,867

Fixed Term Contract until end of March 2025

About the role

We have an exciting opportunity for an Administrator to join our Data Analytics Team. This role plays a vital part in ensuring that our repairs data is accurate and complete to support Tenant Satisfaction Measure Requirements as required by the Regulator of Social Housing.

The main duties of the role will involve:

• Collating data for the tenant satisfaction measures.
• Maintaining accurate and up to date electronic filing systems by using our own in-house database as well as Microsoft programmes.
• Ensuring that our Repairs data is recorded in line with the Regulator of Social Housing requirements.

 For full details on the role, please see the job description.

About You

Our ideal candidate will have administration experience and an excellent eye for detail. Experience of working with Microsoft packages is essential, as is the ability to work with limited supervision and to use your own initiative.

 All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description. 

About Us

Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 top Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

Our teams are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office. As the role requires attendance at Broadland premises, candidates must live within a 75-minute commute of their office location (Norwich, NR1 1HU). Full details can be discussed within the interview process.

We offer staff many great benefits such as:

• Enhanced annual leave starting from 22 days, plus a day off for your Birthday, a Volunteering Day and a Personal day.
• Generous contributory pension scheme.
• Access to an Employee Assistance Programme to support you when you need it.
• Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks.
• Utilities Allowance to support Hybrid Home Workers.
• Lots of Training Opportunities.
• And many more – Please see our Benefits Document available on our website!

For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/  or contact our recruitment line on and leave a message or email recruitment@broadlandgroup.org and we will get back to you.

Closing date: midnight on Wednesday 18 December 2024