Administrator | The Royal Wolverhampton NHS Trust

Duties of the job role will include, but are not limited to, covering reception, answering the telephone, diary management and data entry. You may also be required to assist the Office Manager with tasks such as minute taking, typing of minutes, collation of data and updating of spreadsheets so experience of Microsoft Office, particularly Word and Excel is required. In addition, you will be required to update the Service's electronic records system (R4+) for which training will be given if required, inputting information in an accurate and timely manner which may include entering referrals and updating patient records. You will also be required to assist with the transportation of paperwork to outside organisations relating to the Mobile Service and Epidemiology. You will be required to be flexible in your approach to work and on occasion you will be required to work across our three community clinic settings which are based at Pennfields, Pendeford and Parkfields.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

Responsibility for ensuring the efficient day to day running of a Dental clinic in relation to administrative, clerical and reception duties.

Ability to manage work without direct supervision on a day-to-day basis. To plan and organize workload and prioritize in order to meet deadlines.

To have responsibility for maintaining and updating patient's records using a dental software system (R4+)

Provision of clerical support for Clinical staff based at Dental Clinics, particularly in relation to paperwork associated with provision of dental services from a mobile dental unit.

To complete all data required for contract monitoring.

To arrange appointments using dental knowledge to assess patient needs and allow appropriate time required for the clinician. Training will be provided in this area.

To ensure recalls are sent at monthly intervals.

To triage patients using a set triage procedure. To use base level theoretical knowledge of dental service to determine the appropriate course of action and provide basic clinical advice when necessary following the Service's triage procedure, and to know when to seek advice from a dental nurse or clinician.

To utilize interpersonal skills & tact where there are barriers to understanding to determine patients clinical need and prioritize their booking.

To be able to respond appropriately to patients with challenging behavior / extreme dental anxiety, which may result in unusual behavior.

Ability to receive complex and sensitive information from parents / carers and other clinical resources in relation to patients who have special needs, are medically compromised or have a communication barrier. To understand and maintain principles of confidentiality.

To be the first point of contact in dealing with patients (adults and children) who have special needs, are medically compromised or have a communication barrier.

To arrange, organize, co-ordinate and prepare for epidemiology surveys as required. Liaise with school administration staff and to arrange sessions convenient to both schools and clinic.

Responsibility for data entry of record sheets following dental epidemiology surveys.

To assist with the administration of surveys.

To receive and record transactions involving patient's fees and banking money following the cash handling policy.

Monitor stock of stationary and order as required.

To receive and advise expected and unexpected callers in person or on the telephone.

To distribute and collect post internally, and to send and record of external post.Participation in induction programme for new starters within Dental Service e.g. providing advice, demonstrating best practice and workplace routines.

To participate in Clinical Governance and Clinical Audit arrangements.

To take part in mandatory training sessions, and present evidence at yearly appraisals in line with the KSF for their role.

We are looking for a well organised and motivated individual to join our team with excellent people skills. We would like you to have a welcoming and positive approach to our patients and be a reliable member of the team. You must possess good communication skills and demonstrate an ability to organise your workload. You need to be flexible and be able to adapt to the changing needs of the Service. Experience in an administrative role will be required.