Admissions Adviser

The role of the Admissions Adviser is vital in ensuring that adequate numbers ofstudents are admitted to Goldsmiths and that these students meet all entryrequirements. The role is responsible for carrying out thorough quality assurancechecks and making decisions on a range of applications in collaboration withacademic Admissions Tutors. The role is, most importantly, responsible forproviding exemplary customer care to applicants and in supporting them throughoutthe applicant lifecycle from point of application to arrival.Main duties:

• To promote the activity of the Admissions Team by working across Student and
Academic Services, professional service departments, academic departments, the Student's Union and external stakeholders;
• Contribute to the ongoing planning and implementation of excellent services for the
enhancement of the student experience at Goldsmiths;
• Be committed to personal professional development, to ensure highest quality of
service to students;
• Contribute to team work to ensure business continuity within the team following the
failure of, or damage to, vital services or facilities;
• To support and contribute to recruitment and student activities such as open days,
induction events and graduation ceremonies. This will include some weekend working,
• The processing of applications as per the timetables and requirements set down by
Goldsmiths Admissions Policy;
• Making decisions on applications to Goldsmiths using agreed criteria. The
development of the admissions criteria will be a collaborative process, with designated staff in departments determining essential criteria and the Admissions Operations Manager providing advice and guidance on a range of qualification types and access;
• Liaising with colleagues in academic departments, to ensure that all stakeholders in
the process of admitting students to the College are kept fully informed of the progress of applications, as well as the levels and categories of decisions, and are able to access all information required to assess applications;
• Initial verification of Home/Overseas fee status and assessment of qualifications and
their equivalency;
• Advising Admission Tutors and other colleagues on non-standard/ international
qualifications and using this information to inform decision making where predetermined admissions criteria are in existence;
• Utilising MS Teams to keep in contact with team members on and off campus;
• Arranging applicant interviews;
• Communicating decisions to applicants via Clearing Houses or directly (as
appropriate);
• Preparing and checking that applicant records meet all the relevant UKVI
requirements prior to the issuing of a CAS;
• Answering queries relating to admission and the progress of applications to
undergraduate, PGCE and postgraduate programmes and providing help with enquiries relating to study at Goldsmiths in general;
• Participating in the annual clearing process which will involve some additional hours
and weekend working;
• Providing support for the enrolment and registration process to ensure that all
students are fully enrolled;
• To make use of contextual data within the admissions process and advise
colleagues in academic departments accordingly,
• To be responsible for the provision of a seamless customer care service to
prospective students using a variety of communication (telephone, email, chatbot, in person etc.) methods including providing advice and guidance to applicants, staff in departments, and external schools/colleges on acceptable qualifications and appropriate admissions routes, for both undergraduate and taught postgraduate courses.
• Attending training courses and seminars as required;
• You will be required to undertake any other duties as may reasonably be required
• Ensure that you are aware of and aligned with Goldsmiths' Regulations, Strategy,
and Objectives to work together to proactively advance Equality and Diversity
• At all times to help maintain a safe working environment by participating in training
as necessary and following the Goldsmiths' Health and Safety Codes of Practice and Policy, Excellent communication and interpersonal skills to develop and maintain effective working relationships with staff in the immediate A,I

A good standard of education A,C, Undergraduate degree or equivalent A,C, Administrative experience (ideally gained in a Higher Education A,I environment) Experience of dealing with a wide range of customers by telephone, A,I email and face-to-face Experience of solving problems, effectively and efficiently A,I Experience of using initiative in the performance of your duties and A,I working without close supervision Desirable Criteria 2 - Experience Experience of working in Higher education admissions A,I Essential Criteria 3 - Knowledge Experience and familiarity with computerised record systems, databases A,I and detailed administrative processes Working knowledge of Microsoft Excel and MS Office A,I Desirable Criteria 3 - Knowledge Familiarity with current UKVI regulations in relation to student visas A,I Knowledge of the UCAS process A,I Essential Criteria 4 - Skills The ability to learn, implement and supervise detailed and sometimes A,I complex procedures High levels of accuracy and attention to detail A,I The ability to prioritise a wide variety of tasks, to strict deadlines A,I Ability to communicate effectively with customers in writing, on the A,I telephone and in person

Goldsmiths, University of London, is a world-leading centre of educational excellencewhere ground-breaking research meets innovative teaching and thinking. We're lookingfor inspiring and talented people to help build on our global reputation while also growingpersonally in a true learning organisation.As a college we are working to tackle inequality in all its forms and are working topromote equality on grounds of race, disability, age, sex, gender identity, sexualorientation, religion and belief, marriage and civil partnership, pregnancy and maternity,and caring responsibilities. We are keen to attract candidates from diverse backgroundswho share our commitment to creating an inclusive culture in which all students and

If you choose to work with us, you'll become part of a learning organisation that iscommitted to professional and personal development, with comprehensive andinnovative staff development and wellbeing programmes.You'll also have access to frequent lunchtime and evening talks, seminars andperformances, and annual performance and development reviews.Our other benefits include:
• Competitive salary
• Working in Zone 2, with fantastic transport links and interest free travel to work
loans
• Excellent annual leave entitlement plus additional closure days at Christmas
and Easter
• Membership of USS or LPFA pension scheme, dependent upon grade
• Maternity, paternity, shared parental leave and adoption leave and pay
• Contractual sick pay provision
• Access to an Employee Assistance Programme, offering 24/7/365 confidential
and free advice, support, and information service on a range of personal, family, or work-related matters.
• Free eye tests
• Cycle to work scheme
• Wellbeing initiatives including the Chaplaincy and Staff Choir
• On-site dining facilities
• Access to University of London facilities such as Senate House Library