Admissions Coordinator

Moorefield's Eye Hospital is seeking new Admissions Coordinators to join our dynamic Admissions team. As an Admissions Coordinator, your primary responsibility will be to deliver a swift, efficient, and welcoming service to all our customers. This is an exciting opportunity to become a part of our team at the main Moorefield's site on city road.
Your role will involve providing effective admissions support for a designated service or group of consultants, serving as the main point of contact for patients and staff regarding any administrative matters related to admissions. Additionally, you will be stationed in our administrative office at City Road., 1. Provide clear and comprehensive information to patients regarding their surgery arrangements, ensuring their surgical pathway is managed smoothly and efficiently, in accordance with Referral to Treatment (RTT) rules.
2. Collaborate closely with responsible surgeons, lead nurses, pre-assessment, and theatres to optimize theatre list utilization.
3. Manage effectively and safely any patients whose surgeries are cancelled, ensuring any cancelled theatre slots are promptly filled.
4. Oversee the management of all waiting lists and admissions in alignment with the Trust's access policy., Ensure that all surgery dates are arranged with choice and that all offer dates are reasonable (at least three weeks' notice). Where it is not possible to contact a patient by telephone ensure that a robust partial booking process is followed.
Ensure that all patients are reminded of their surgery date by telephone at least 48 hours in advance in order to minimise DNAs.
Ensure that any patients who have their surgery cancelled for any reason are rebooked where appropriate, within the appropriate timeframes.
Inform the patient's consultant of any cancellations either in advance of surgery or at pre-assessment.
Be responsible for ensuring that any cancelled theatre slots are filled with other patients. This may require close liaison with the surgeon and their team.
Maintain a list of patients available to come in at short notice.
Liaise daily with the the pre-assessment department to ensure that you are aware of any cancellations or DNAs and contact and rebook these patients as appropriate.
Liaise daily with the theatres department to ensure that you are aware of any cancellations on the day of surgery so that these can be rebooked appropriately.
Ensure that all admissions are arranged in line with the trust's access policy.
Be responsible for ensuring that all patients are added to the waiting list within 24 hours of the decision to admit.
When the date has been agreed with the patient in clinic ensure that all information OpenEyes/PAS is accurate, and that the patient has had a pre-assessment appointment made and a post-op appointment made (where appropriate).
If no date has been agreed with the patient, make sure that a date is arranged within 5 days of the decision to admit.
Ensure that every patient has a pre-assessment appointment. Be responsible for booking pre-assessment appointments.
Liaise closely with the surgeons, their teams and the lead nurses to ensure that the theatre lists are booked appropriately. Regularly review future lists and ensure that unused slots are kept to a minimum.
Patients of the same clinical urgency should be booked in chronological order where possible.
Dates should always be offered within the patient's 18-week breach date. Where this is not possible escalate appropriately.
Update notes about theatre lists on the Open Eyes scheduling software (eg closed lists / additional patients to go on).
Where a patient requires transport, or an interpreter ensure that arrangements are made for these to be booked.
Regularly review the waiting list for the designated service ensuring that all patients have a date and that that complies with RTT requirements.
If there are any patients without a date investigate these and offer a date as soon as possible.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].

If you are proactive, detail-oriented, and passionate about providing excellent customer service in a healthcare setting, we encourage you to apply for this rewarding position. Join us in making a difference in the lives of our patients at Moorfields Eye Hospital.

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
+ Salary including High-Cost Area Supplement
+ Opportunity to join the NHS Pension Scheme
+ Free 24/7 independent counselling service
+ Learning and development opportunities
+ Easy and quick transport links
+ A range of attractive benefits and discounts
+ Access to Blue Light Card and other NHS Discount Schemes
+ Free Pilates classes
+ Full support and training to develop your skills
+ Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.