Admissions Manager

Reporting to Associate Director-Admissions the Admissions Manager facilitates the admissions process, ensuring a connected and seamless approach for applicants. The Admissions Manager will be expected to contribute to the overall effective service delivery, providing information and support to ensure a high-quality admissions service is delivered to applicants and other stakeholders. Key to this is management of staff and providing information, advice and guidance to team members for the most effective service - ensuring consistency of assessments for applicants.

• To manage and support the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
• Support GBS in meeting its targets for recruitment across all programmes.
• Manage time effectively, prioritising work to meet demands and recruitment deadlines.
• Build and maintain good working relationships with all internal and external colleagues.
• Maintain a thorough knowledge of the GBS admissions policy, including assessment, selection and entry criteria.
• Ensure accurate input of applicant related data by the team and correction of applicant data to support statutory reporting requirements e.g. HESA Data Futures.
• Monitor service level agreements for enquiry through to offer acceptance to ensure effective processing to agreed turnaround times and accuracy of data inputted.
• Process applications, verify qualifications, and ensure the validity of decisions and authenticity of results in line with GBS' admissions policy.
• Lead on reviewing and submitting applications to university partners within agreed timeframes.
• Manage and review complex cases relating to eligibility, seeking advice from Associate Director, Director of UK Admissions and University partners where appropriate.
• Working closely with the Associate Director of Admissions and other key stakeholders to ensure that all departmental/faculty admissions staff are consulted and briefed about university processes and procedures.
• Assist in managing workflow and resource allocation within the team to ensure that decisions are confirmed within agreed timeframes. Working closely with the Associate Director to highlight any issues that may impact on the allocation of resource within the team and flag peak periods of activity.
• Workload management of team- monitoring, setting objectives, adjusting team outputs as needed.
• Work closely with the Associate Director of Admissions to ensure conversation strategies are properly implemented across all programmes.
• To support the Associate Director of Admissions in providing regular updates based on the admissions dashboard.
  
  Degree, relevant professional qualification, or equivalent experience in relevant roles.
• General understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.
• Demonstrable experience of the workings of an Admissions or related team.
• Demonstrable experience of staff management or team leadership.
• Experience in a course advisory role.
• Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
• Experience of being administratively self-sufficient and accustomed to exercising initiative.
• Experience of prioritising and ability to balance a diverse workload while working with precision.
• Taking a pro-active approach to forward planning whilst remaining flexible to changing needs.
• Confident user of the Microsoft Office package.
• Experience with student management systems
• Strong leadership skills with the ability to generate ideas, inspire confidence and motivate others.
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
• Able to establish and maintain productive professional relationships with colleagues and stakeholder groups.
• Creative and innovative approach to problem solving.
• Ability to manage change and respond positively to new challenges.
• Capacity and willingness to engage in discussions and to suggest improvements for Admissions and Applicant Services.
• Pro-active, responsive, motivated, and approachable.
• Ability to work under pressure.
• A high degree of judgement to make recommendations or decisions.
• A flexible and adaptable attitude, including occasional evening and weekend working and off-site.
• A methodical and organised approach to work with a high level of accuracy and an eye for detail.
• Committed to working as part of a team.
• Demonstrate a high level of integrity and honesty, and an ability to manage information confidentially and sensitively.
Desirable Skills and Experience:
• Project Management experience
• Experience of Zoho CRM system
• Knowledge of two or more languages
  
  Standard benefits of employment at GBS include:
• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme with NEST
• Tuition reimbursement for career development courses
• Cycle to Work scheme.
• Access to GBS "Life" - discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus
• Specsavers eye care vouchers
• Access to a TOTUM discount card and eligibility for a Costco membership
The successful candidate will also be expected to demonstrate their commitment:
• To GBS values and regulations, including equal opportunities policy.
• The GBS's Social, Economic and Environmental responsibilities and minimise environmental impact in the performance of the role and actively contribute to the delivery of GBS's Environmental Policy.
• To their Health and Safety responsibilities to ensure their contribution to a safe and secure working environment for staff, students, and other visitors to the campus.
We improve lives through education, committing to inclusiveness and realising the power of diversity each day. We are proud of the many backgrounds, experiences, beliefs and cultures here at GBS - people are the heart of everything we do and our aspirations for the society we want to see in the future. #LI-Onsite #indeeddecember