Admissions & Operations Coordinator

+ Working from home (with monthly in-person team meetings and regular communications and touch points online)
+ Working from Cambridge during summer school period (mid-June to mid-August)

• Reporting to: Business Operations Manager


• Remuneration: £DOE, As Admissions & Operations Coordinator you will provide a range of interesting and important administrative and customer service duties for members of the company's management team. You will oversee the administration of new and existing student applications, through our CRM system and other communication channels. You will have a direct impact on converting applicants through excellent customer service and communication and help resolve admission enquiries as they arise. In addition, you will help prepare for our summer programs, including support with logistics, seasonal staff recruitment and other HR requirements.

Primary Activities:
Oversee all admission enquiries with a focus on converting new applicants and providing excellent customer service throughout. Nurture leads by actively and effectively following up personally via email, phone and video call. Provide efficient and friendly help to existing and future customers.
Manage communications sent through our CRM system, ensuring parents and students are provided with relevant information and reminders throughout the year as appropriate. Ensure all program applicants have completed every aspect of their online account within the deadlines set and help troubleshoot any related issues as they arise.
Closely monitor student applications and associated data, ensuring accuracy and communicating effectively via follow ups with families and/or senior team when required.
Work directly with the sales and marketing team to keep them informed regarding the effectiveness of current campaigns and useful information obtained from communicating directly with customers.
Provide administrative and admissions office support during the summer programmes, based between your home and Cambridge.
Secondary Activities:
Manage administration, prepare and implement plans and logistics relating to our residential summer programmes, and arrange group bookings for events and excursions including travel and meal requirements for our guests.
Help oversee our seasonal staff recruitment and HR processes. Ensure all components of recruitment and all necessary documentation are completed efficiently, effectively, to set deadlines and in-line with GDPR.
Help liaise with clients, teachers, coordinators, students, parents and suppliers to address their needs or expedite commitments so that routine and ad hoc matters can be resolved efficiently.
Support members of the senior leadership team with worldwide trip preparations and logistics, occasional market research and contacting schools worldwide.
General Activities:
Support the general administrative functions of the senior team, including the Business Operations Manager, Managing Director and Finance Manager. Undertake all other administrative duties and responsibilities commensurate with the knowledge, skills and experience of the role as may be requested by Reach management.
Uphold, protect and promote the Company's core values, operating standards, protocols and HR policies and procedures.,
• A small, supportive, friendly year-round team


• The chance to grow and develop within the organisation


• A high level of autonomy and creativity


• The opportunity to be directly involved in the planning and execution of our highly successful summer schools, working alongside a dynamic, motivated team of academic and non-academic staff to provide the experience of a lifetime to an inspiring group of students each year


• Working with a variety of key stakeholders and external specialists to set and achieve clear goals and objectives


• A diverse and wide range of unique opportunities and challenges in many key areas of the organisation
  
  Advanced use of IT including Google Workspace, Microsoft Office (Excel, Word, Sharepoint & Powerpoint).


• Friendly, outgoing and approachable.


• Thrives in a fast-paced, dynamic and supportive environment.


• A quick-learner, able to cope well with changing priorities and new challenges.


• Strong typing and note-taking skills.


• Numerate, articulate and engaging.


• Positive, enthusiastic and motivated.


• Mature, resilient and determined.


• Ability to work efficiently and effectively alone and within a team.


• Organised, flexible and reliable and confident to use own initiative., In-depth knowledge and experience of Hubspot or equivalent CRM system (Highly Desirable/Essential)


• 3-years previous administrative and customer service experience highly desirable - preferably in the hospitality, tourism or education sector.


• Minimum of two A levels (Essential)


• Bachelor Degree (Preferred)


• Familiar with the higher education sector, school administration, hospitality and tourism.
  
  Flexible working hours


• Working from home (with monthly in-person team meetings and regular communications and touch points online)


• Workplace pension scheme