Adult ADHD & Autism Administrator

To provide an efficient, effective, professional and confidential administrative and secretarial service to the Adult ADHD & Autism Service (AAAS) team. The post-holder will provide secretarial and administrative support to the team, primarily focused on the processing of incoming referrals from GPs. The post holder will be required to participate in the reception function for the AAA Service including answering the telephone and dealing with queries which at times requires tact, sensitivity and emotional resilience in responding to patients who may be unwell., 1. To ensure that all referral and registration data is inputted accurately within the Trusts EPR system and within the required timescale. 2. Notes are requested, ordered and delivered in a timely manner in readiness for clinic appointments 3. To carry out general clerical duties including, word processing, filing, photocopying, telephone answering, and dealing with general enquiries. 4. Effectively communicate issues to relevant parties, using initiative when dealing with enquiries that may require a prompt response when dealing with sensitive information or with patients' whom are unwell 5. To assist with the setting up and maintenance of effective and efficient administrative systems for the Team. To input, update and retrieve information into computer databases., To ensure that patients receive an efficient administrative service in respect of their care. Undertake a full range of secretarial and administrative duties, including preparation of correspondence, reports and ad hoc documentation as directed, using a range of software packages. To participate in the reception function for the AAAS Service including answering the telephone and dealing with queries which at times requires tact, sensitivity and emotional resilience in responding to patients who may be unwell. Take part in Personal Review Development (PDRs) with the Administrator Lead, identifying training needs to keep abreast of change as required. To attend mandatory training and any other training courses relevant to the post. To work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the Service. It will be expected that the post holder will need to provide cover for team members in times of absence such as annual leave, sickness etc, and additionally where the workload of the Team requires it.

• Please Note that Internal at Risk Employees will be given preference for this position
We reserve the right to bring the closing date forward for this vacancy at any time should we receive an overwhelming response of applications. We therefore encourage applicants to apply early if you wish to be considered for this post. If you do not hear from the recruitment 4 weeks within the advertised closing date please assume that you have been unsuccessful at the shortlisting stage. Please ensure that you check your emails on a regular basis for any recruitment updates regarding this vacancy. If you are not successful at the shortlisting stage and would like feedback, please contact the Recruitment Team directly for feedback. The salary range quoted is as per NHS Agenda for Change pay structures. This is based on the number of years' working directly within the NHS at the advertised pay band. Experience gained with other NHS Trusts will apply, but candidates without prior experience working direct for the NHS would normally be appointed at the lowest point unless they can demonstrate the equivalent experience and then be eligible for incremental increases in future years. Successful applicants for clinical posts up to and including Band 4 are expected to hold the national Care Certificate qualification and will be supported to attain this once in post. The Trust is committed to equal opportunities, providing opportunities for flexible working and is a non-smoking organisation. As a Trust we are passionate about Anti-Racism, Disability Inclusion, and LGBTQ+ Equality, and are committed to diversifying our staff team in all areas and at all levels of seniority to better reflect the diverse communities we serve. Therefore, we particularly welcome and encourage applications from people who belong to a minority or marginalised community, including from Black and Asian, Disabled (including hidden disabilities such as Neurodiversity, Mental Health, etc), or Lesbian, Gay, Bi, Trans or Queer (LGBTQ+) people. Furthermore, Disabled applicants have the option of requesting that their application is considered under our Guaranteed Interview Scheme (GIS). Please indicate your intention to apply under the GIS in the relevant section of your application. Regardless of whether you participate in the scheme or have shared a disability, you will be provided the opportunity to request reasonable adjustments to the interview process at each stage of the recruitment process. Due to the nature of the work some posts may be subject to a Standard Enhanced Disclosure and Barring Service (DBS) check, through the Disclosure and Barring Service as stipulated under part V of the Police Act 1997. Having a criminal record will not necessarily bar you from working with us; this will depend on the nature of the position and the circumstances of your offences.

Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country. Across the whole of the region we provide: + Adult and older adult mental health services + Specialist learning disability services + Mental health services for children and young people + Community healthcare services for children, young people and families in Dudley Black Country Healthcare NHS Foundation Trust was formed on 1 April 2020, with the merger of Black Country Partnership NHS Foundation Trust and Dudley and Walsall Mental Health Partnership NHS Trust. Combining resources, strategies and talented workforce enables us to deliver a wider variety of outstanding services that are based on best practice and are continually improving. We currently employ over 4,000 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone's life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance., We currently employ over 3,500 people and just like the population we serve, we are made up of diverse cultures and backgrounds. Whatever your role, working in a NHS Foundation Trust, like ours, is a demanding and extremely rewarding experience. Knowing that every day you can help to make a positive difference to someone's life is a very powerful feeling. We know that our Trust runs on this desire to help and support people, and our Trust vision expresses this. Our vision is to improve health and wellbeing for everyone, especially our colleagues to achieve the best possible work/life balance.