Advanced Administrator

CSRT Advanced Administrators provide office administrative support to the clinical teams, undertaking tasks which include:

• Point of contact for patients and professionals (telephone and face to face)
• Dealing with sensitive or contentious queries
• Liaising with other professionals within the Acute and community teams to help facilitate hospital discharges
• Managing information using various IT and patient information systems
• Processing incoming and onward referrals
• Managing waiting lists
• Booking and planning patient appointments
• Managing staff rotas and diaries
• Sending correspondence
• Supervising the office facility and Administrators ensuring escalation of performance complaints within the team to the Administration Services Coordinatorand signposting of complaints from the public
• Provide signposting advice to guide colleagues, service users and other stakeholders, including times when there may be barriers to understanding, or where the communication could be conceived as complex
• Training and mentoring new team members
• Producing basic reports
• Stock management and procurement
• Planning internal/external meetings and taking action notes/minutes
• Other general office duties
Please Review the Job Description and Person Specification Attached for full Requirements of the Role.

The Advanced Administrator role in the Community Stroke Rehabilitation Team (CSRT) is varied and busy. It would suit an individual who has previous administrative experience, who can prioritise and organise a busy workload, use their own initiative, communicate across all levels and has exceptional attention to detail. Evidence of a good general education is essential, together with good communication skills and good organisation ability. Must be IT literate, knowledge of Microsoft packages and working within the NHS will be an advantage. The post holder will be a team player and will actively contribute to continuous service improvement activities, including the maintenance and improvement of quality to ensure that services are delivered with a patient focus.

Working for Leeds community Healthcare NHS Trust, Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated "Good", with our Adult Services rated "Outstanding" for caring.

CSRT operates 7 days per week however our Admin Team are only required Monday Friday, 8.30 - 16.30. There is no requirement to work evenings or weekends. The successful candidate will be required to work Monday Wednesday, 8.30 - 16.30. Please note due to the festive period the interviews will be held on the 06/01/2025.