Advanced Apprentice Business Administration / Customer Service

We are looking for a highly motivated individual who is eager to take their first step into working for a large organisation that strives to improve the lives of the people we serve. You will jump straight into providing vital support and gain exposure to various different areas of the business. Full training will be provided and there will be a real emphasis on your development and growth within the organisation. You will be part of a larger team and will work collaboratively with your colleagues to ensure continuous improvement in HR&OD service delivery. You will be involved in supporting a range of OD projects and interventions as well as improving existing ones in key areas including our learning management system, management development, employability, digital skills, coaching and mentoring as well as change management and staff engagement. The HR&OD Advisory team work closely with colleagues in Business Support and Health Safety and Well Being teams to provide a flexible resource across the whole team. The day to day tasks of the role include but are not confined to :

• Taking responsibility for room bookings, communications and access arrangements for multiple training initiatives.
• Looking after the administrative tasks for our learning management system.
• Supporting the administration and organisation of the management development programme.
  
  If you are looking to step into the varied and exciting world of organisational development and HR, are keen to work as part of a varied and passionate team and have some experience in the below, we would be interested in receiving your application :
• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to : write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports and proposals. Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively.
• Manages priorities and time to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Demonstrates taking responsibility for team performance and quality of projects delivered. Takes a clear interest in seeing that projects are successfully completed, and customer requests handled appropriately. Takes initiative to develop own and others' skills and behaviours.
Above all you must have a flexible attitude and mindset and be prepared to support your colleagues in all areas of the business.

At Bath & North East Somerset Council we have one overriding purpose to improve people's lives.