Adviser

Norfolk Citizens Advice - Adviser

Hours:        7 hours per week – Tuesday’s only

Location:    Cromer

Salary:       £24,301 FTE per annum pro rata (this equates to £4597.49pa)

Annual       Leave: 25 days (includes 5 set office closure days- 2 in the summer and 3 at Christmas) plus bank holidays (pro rata 7 per year)

Pension:    4.5% contribution

Norfolk Citizens Advice is seeking a dedicated Adviser to join our team. 

Do you thrive on making a difference in people’s lives?

We invite talented individuals who share our visions and values to apply for this rewarding opportunity.

The Role:

Your role will involve offering advice and support to clients through face-to-face interactions and phone calls on a variety of issues such as housing, debt, benefits and many others. 

The role is based out of the Yorkshire Building Society in Cromer with some potential time in our North Norfolk offices.

Be a part of an organisation dedicated to making a positive difference in the lives of those in need. You will support our clients in delivering high-quality advice. Your efforts will directly contribute to empowering individuals and communities.

Main Responsibilities:

·      Provide clients with high-quality benefits advice by demonstrating excellent listening skills to address key issues

·      Deliver good client outcomes

·      Follow AQS (Advice Quality Standards)

·      Keeping systems up to date and accurate at all times

·      Meeting any given targets

·      Managing referrals

·      7 Hours per week – Tuesday’s only

What we’re looking for:

·      A sincere understanding and empathy for the challenge’s individuals may encounter

·      Excellent IT and organisational skills

·      Proven ability to manage and prioritise own workload and meet deadlines

·      Communication skills: whether it’s through face-to-face interactions, phone calls, emails, or web chat.

·      Ability to build rapport and relate to a wide range of people

·      Good telephone manner

·      Driving licences and access to a car is desirable

Satisfactory clearance of a Disclosure and Barring Service check (DBS) and relevant employment checks is required. YBS also require financial checks to be carried out.

We are a strong supporter of equality, diversity and inclusive practices.

The closing date for applications will be the end of business on Tuesday 5th November 2024. (We reserve the right to close this early should we need to)

Interviews to be held Week commencing Monday 11th November 2024

Please visit our website to apply by clicking on the 'apply on company website' button.