Advisers

Citizens Advice, in partnership with Trussell, provides a freephone helpline forpeople who need help to obtain a food parcel from their local food bank. As partof the process, it provides information and advice on the issues that are causingfinancial hardship in order to move the client forward. The helpline is managed bygeneralist advisers from local Citizens Advice across England and Wales.Citizens Advice Hammersmith & Fulham have been involved with the project fromthe start and the project received Collaboration of the Year Award (Citizens AdviceNational Awards 2020).We now have the opportunity to expand our team of helpline advisers.Role:

• Establish that the client cannot afford food by carrying out a full exploration of the
cause of financial hardship and give information and advice on the issue identified
• Issue foodbank voucher where appropriate and/or signpost to local services
• Write up case notes to Citizens Advice national standards
The Helpline Advisers are provided with close support from our supervisors, haveaccess to our wealth of resources and are an integral part of the Citizens AdviceHammersmith and Fulham team.We have the equivalent of 7 working days available and are open to applicationsfrom candidates seeking a minimum of 2.5 days - 5 days per week.This role is well suited to hybrid working with opportunities for remote working.Advisers will also have the opportunity to be office based should they prefer.