Advocacy Manager

Blackpool, Blackpool Part time HEO Leaders inspire colleagues through difficult situations, transform performance and are accountable for the effective utilisation of operational resources, delivering improved value for money and driving out inefficiencies. Key tasks include:

• Build relationships and work collaboratively across Disability Services (DS) and the wider DWP to aid the Governments aspiration of supporting more disabled people into work.
• A comfortable and proficient communicator who is able to prepare, lead and facilitate meetings both virtually, in small/large groups or face to face, with a range of internal or external audiences.
• Support Jobcentre Colleagues to deliver Jobs fairs/ up-skilling Employers and attending face to face events.
• Support with Complex Cases/Queries on benefits and Grants that come through from Stakeholders.
• Drive improved customer service by building on your stakeholder network, evaluating and acting on feedback and implementing changes.
• Being an accountable and resourceful leader who can think on their feet and adapt to changing and challenging circumstances.
• Creative thinker who can produce and share information in various formats to meet the diverse needs of your stakeholder network.
• Ensure all Health and Safety and security matters are dealt with promptly and sensitively, in line with DWP policies and procedures.
• The role entails travel across the UK to various events and large stakeholder meetings on a regular basis. You will be an ambassador for DWP, dealing with MPs, parliamentary office and working with internal and external stakeholders., When completing your Personal Statement, please read and understand the Essential Criteria thoroughly, as this is what your written evidence will be assessed against. Your layout is entirely your preference; you may choose narrative, bullets, etc.
Please complete the Personal Statement and write up to no more than 1250 words, detailing the relevant skills and experience you can bring to the role. This will be assessed against the Essential Criteria within the advert.


• Require excellent communication and presentation skills. You will be delivering to a diverse range of stakeholders, both internal and external via teams and face to face, therefore you must be confident in presenting to large audiences (Lead Criteria).
• Evidence of producing clear, concise and informative PowerPoint presentations and confidently presenting these in an engaging manner.
• Will need to be resilient and adaptable to changing and challenging circumstances and situations. Acting as a role model on behalf of DWP.
• Planning and organisational skills to manage a varied workload and be able to identify solutions and put them into practice.
• The ability to work on own initiative whilst supporting and engaging across a geographically dispersed team to build positive relationships
• Experience of stakeholder engagement at all levels both internal and external.
Behaviours We'll assess you against these behaviours during the selection process:
• Communicating and Influencing
• Managing a Quality Service
• Working Together
• Leadership, If you hold a level 3 qualification (2 A levels or equivalent) then please bring your certificates with you to the interview if you have them.
  
  Alongside your salary of 37,497, Department for Work and Pensions contributes 10,862 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
DWP have a broad benefits package built around your work-life balance which includes:
• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave at least 23 days on entry, increasing up to 30 days over time (prorata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 years continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Womens Network, National Race Network, National Disability Network (THRIVE) and many more., At interview you will be assessed against any of the four Civil Service Behaviours listed below - Level 3. You will also be asked strength questions.
• Communicating & Influencing
• Managing a Quality Service
• Working Together
• Leadership
Please note that you will also be asked to deliver a 5 minute presentation required as part of the interview selection process. The subject of this will be released to those invited to interview. If you are invited to interview you will receive an electronic notification to your Civil Service Jobs site. Once you receive the invite to interview you will need to access the system and book yourself an interview slot 7 days in advance. The interviews will be conducted by MS Teams and you will need to use your personal device to access the platform. We will provide instructions at the time as to how you do this. PLEASE NOTE: Full details of the behavioural questions and presentation will be given to shortlisted candidates 7 days in advance of the Interview. The interview The interview will follow a blended approach and will last approximately 45 minutes. During the interview, candidates will be assessed against behaviours and strengths. To do this, candidateswill be asked to do a presentation followed by a mixture of Behaviour and Strength questions. The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential. A blended interview aims to be more of a conversation at interview, offering a more inclusive approach. Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned., If you need a change to be made so that you can make your application, you should contact Government Recruitment Service via DWPRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs. Complete the Reasonable Adjustments section in the Additional requirements page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if youre deaf, a Language Service Professional. Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window) Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .