Aftersales Administrator

The purpose of this role is to act as first point of contact for both customers and engineers. We need someone really dynamic and forward thinking. This role requires someone who is organised and efficient, they have demanding clients, breakdowns and emergencies to respond to all over the UK. Daily activities within the Service Department are focused to ensure timely fulfilment of customer needs and to constantly improve the level of customer service provided. Principal Responsibilities/Duties:

• Field incoming service requests and technical queries - both telephone and via email
• Scheduling engineer attendance
• Communicating with customers - scheduling a large scope of works and supporting fundamental documentation.
• Promoting the business, building positive relationships and ensuring a positive customer experience
• Communication with Engineers - confirming workload and issuing reports. Checking parts/stock.
• Liaising with sub-contractors - placing orders and seeing the job through from start to completion
• Service support - checking engineer reports prior to issuing to customer. Preparing quotations for remedial works. Completing Sales Orders to ensure prompt invoicing. Creating Proforma invoices and obtaining payment.
• Parts - arranging for components to be sent to engineers/sub-contractors. Assisting in managing returned items.
• Department development - make suggestions and strive for improvement. Implement agreed changes and be adaptable to change.
• Pro-active office based sales and promotion of Service Packages
  
  Most importantly be able to handle the pressure of a fast pace role
• Accuracy and an eye for detail
• Customer centric
• Commercial mind-set
• Competent in multi-tasking
• Excellent organisational skills
• Excellent communication; oral, verbal and written
• Excellent time management
• Flexible and adaptable to change
• IT Literate
• Team player
• Works well under pressure
  
  Salary- £28,000- £30,000 basic
Profit share Bonus Free Snacks throughout the day Free Parking Monday- Friday 7am- 4pm or 8am- 5pm 2 days working from home after probation