Aftersales Administrator

As an Aftersales Administrator you will be supporting our customers with their queries and making sure that we deliver a positive customer experience.

You will be working in a friendly customer support team who investigate and resolve queries for our customers across the UK.

You be handling a high volume of queries from our customers and proactively investigating the cases to get quick and accurate resolutions for our customer.

This often means working proactively with our supply chain, factories, finance, and commercial teams to get updates on orders, or on actions which are needed to fix any product related issues (remedial work).

Duties include:

Answer emails/calls
Assisting with all enquiries relating to returns/replacement orders & remedial work
Take ownership of the query reporting
Request quotes for remedial work
Raise Purchase Orders on SAP
Arrange suitable dates for remedial work to be completed.
Communicate with Logistics regarding any transport damage
Issue standard letters to customers
Log & process credit/debits
Update prices on SAP where required
Provide updates on Credit & Complaints
Ensure a full audit trail is documented & the appropriate authorisations are obtained
Hours: Monday to Friday, 8.30am to 5.00pm

You will be an experienced customer service professional who is an excellent communicator and enjoys problem solving.

You will have good influencing skills and you will enjoy building relationships with internal and external contacts.

You will also have:

Good team playing skills
Reliability
Positive attitude
Exposure to Health & Safety in the workplace
Excellent IT skills, with knowledge of Excel, Word, Outlook, Powerpoint
Desirable, not essential: experience with SAP
About our Benefits

Wienerberger is a leading international provider of building materials and infrastructure solutions. We improve the quality of life and shape the future of construction. With our 19,000 employees at 216 locations in 28 countries, we improve the lives of people all over the world. Our products and system solutions enable energy-efficient, healthy, climate-friendly and affordable living.

Annual salary up to £23,000 (depending on experience)
Professional growth, training, and opportunities to hone your skills and knowledge
Annual bonus scheme up to 4%
Ability to purchase additional holidays
Company Pension
SIP - ability to become a shareholder via our Share Scheme
Life Assurance
Flexible benefits offering (including health, wellbeing and money saving opportunities)
So what are you waiting for? Come and join Wienerberger as an Aftersales Administrator and start growing your career with us today!

The closing date for this role is subject to change and may be closed earlier than advertised.