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Aftersales Coordinator

Jimmy Choo, City of Westminster

Aftersales Coordinator

Salary not available. View on company website.

Jimmy Choo, City of Westminster

  • Full time
  • Temporary
  • Onsite working

Posted today, 5 Nov | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: a4fb038f03c749b49e64530aaaf076b5

Full Job Description

  • Provide a high level of technical support and advice to all areas of the business ensuring that a consistent company approach is available to all staff and consumers.
  • Management of the end-to-end aftersales claim process for responsible region base, ensuring department KPIs and SLAs are upheld.
  • Support global stores with challenging aftersales scenarios, providing clear guidance and advice at all times.
  • Management of the component request process for global stores.
  • Participate in weekly Aftersales meetings with the team in Italy to ensure all relevant issues are escalated as necessary and appropriate actions taken.
  • Support the department during each collection for the material guide development, bulk component ordering and regional aftersales training.
  • Confidently liaise with our global customer service team to provide a high level of service to end consumers via our customer services management platform. Provide considered responses, and technical feedback and avoid potential escalation.
  • Regularly communicate with regional repair companies providing them with the tools to enable them to better assist us in improving customer service levels.
  • Deliver a high level of aftersales process training to the responsible region base.
  • Support with all department reporting for claim management & key issues.
  • Liaise with the wider departments to support in delivering key projects., PLEASE NOTE: When attaching your CV or work examples it is very important that you name your files to include your name and not just "cv.doc" or "curriculum vitae.docx" or "my_illustration.jpg". Instead use a format like this "joe_bloggs_cv.docx"
    • Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Attachment Files must be less than 4 MB. Allowed file types: txt pdf doc docx rtf jpg jpeg png. Content Relationship I am contacting the advertiser for no other reason than to apply for this position. I am aware soliciting Fashion Workie users for other services or spamming is against the Terms & Conditions of usage. I have carefully read the advert specification including details of where the position is based and provided details of any requirements stipulated in the advert within my application.

    You should be keen to work in a fast-moving environment and be flexible, with great time management and administration skills in order to manage your workload effectively.,
  • Excellent administration skills with the ability to prioritise effectively
  • Strong written and oral communication skills
  • A passion for problem-solving with a proactive approach to continuous improvement
  • Highly proficient user of MS Office Excel and MS Office Outlook (or another email system)
  • Accuracy and attention to detail is paramount
  • Innovative, proactive and the ability to approach tasks with a "can do" attitude
  • A sense of urgency and an ability to deal swiftly with changing business and customer needs
  • Team player with the ability to work on their own initiative when required
  • Transparent, consistent and committed
  • Confident and assertive with the capability and will to develop self
  • Well presented with the key ability to communicate confidently, clearly and calmly
  • Passionate and ambitious
  • A background aftersales & luxury goods with product/material knowledge highly desirable

    About: Today, Jimmy Choo encompasses a complete luxury accessories brand. Women's shoes remain the core of the product offer, alongside handbags, small leather goods, scarves, sunglasses, eyewear, belts, fragrance and men's shoes. Pierre Denis was appointed Chief Executive Officer in July 2012 and the creative direction is overseen by Sandra Choi. Together, they share a vision to create one of the world's most treasured luxury brands. Jimmy Choo has a store network encompassing 183 stores in 36 countries and is present in the most prestigious department and specialty stores worldwide. In October 2014 Jimmy Choo PLC was publicly listed on the London Stock Exchange with the ticker CHOO., The Aftersales Department is a key part of Jimmy Choo which connects many areas of the business. The London-based Aftersales team are the central point of contact for all global aftersales and quality queries for our retail stores, as well as consumers. The role will involve working closely with the Italy-based quality & aftersales teams, customer service teams and regional repair centres.
    • The Aftersales Coordinator will work to provide central aftersales support to Jimmy Choo stores worldwide and end consumers ensuring a consistent company approach aligned with our global Aftersales processes and policies. The role will also allow the applicant to work with many key areas of the company, and gain business and technical product knowledge.

    The successful candidate will need to be able to commit to working full-time Monday-Friday commencing as soon as possible.

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