Aftersales Coordinator

Holt Engineering are working with high profile company in the Swanwick area who are looking for a friendly Aftersales Coordinator.

An award winning company in the marine sector. With an international client base and an excellent reputation, a core company value is the delivery of an unparalleled level of in-service support to each of our clients. The successful Aftersales Coordinator will represent the company in every interaction they have.

This a permanent position paying from £28,000.

As a Aftersales Coordinator you will be: 

• Responding to incoming aftersales and warranty requests 
• Logging and maintaining a detailed tracker of all support requests & spare parts orders 
• Preparing costings, quotations and invoices 
• Using initiative to rapidly resolve problems in an efficient manner, often working under tight timescales.
• Coordinating refit projects, including shipping logistics, import/export of vessels
• Off-site works whilst liaising with and updating clients' order progress
• Planning of works in collaboration with the Production team, allocating labour, estimating work content, and creating quotations
• Arranging all travel bookings and logistics for Aftersales visits 
• Working with customs agencies to ensure a smooth delivery through transit of goods and parts
• Managing incoming calls, transferring internally and ensuring messages are forwarded immediately to the responsible person

• Proactive, can-do attitude with a drive to boost sales
• Experience in sales, negotiations, and quoting works
• Experience with ERP software (ideally Sage 200)
• Experience working in a client-facing role
• Strong knowledge of the marine sector 
• Advanced Microsoft Office skills.

• Training and development
• Private Pension
• Life Insurance
• 25 days holiday plus bank holidays