Aftersales Manager - Motor Trade

Norton Way Group, Strand on the Green, Hounslow

Aftersales Manager - Motor Trade

Salary not available. View on company website.

Norton Way Group, Strand on the Green, Hounslow

  • Full time
  • Permanent
  • Onsite working

Posted today, 24 Dec | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 21aec6fc85a14054b2f1f77d95ee6d31

Full Job Description

  • Oversee all processes and aspects of the workshop, service and parts departments, ensuring budgeted labour sales and profits
  • are achieved
  • Manage, motivate and support a team of skilled technicians, service advisors, parts advisors and drivers, promoting a positive
  • and productive work environment
  • Review customer satisfaction scores, and drive the service team's performance forward, identifying opportunities for
  • improvement and enhanced efficiency
  • Manage site budgets maximising profit. Provide performance reports and department statistics
  • Guarantee all aspects of Health and Safety including waste disposal and environmental requirements and legislations are adhered
  • to

  • Minimum of 3 years' experience as a Service Manager / Aftersales manager
  • Motivated & committed to drive both Honda and MG franchises to achieve their individual success's
  • Confidence in managing and motivating departments and teams
  • Comprehensive motor trade knowledge including maintenance and repair processes, with a methodical approach to manging workloads
  • and priorities
  • Excellent communication & negotiation skills, problem-solving, with the ability to find solutions, whilst maintaining customer
  • satisfaction by addressing issues and customer enquiries

    Salary: OTE up to £65,000 per annum, plus company car Hours: Monday to Friday 08:00 to 18:00, alternate Saturday 08:00 to 13:00 A bit about us: Established in 1989, Norton Way Group has evolved into a powerhouse in the automotive industry. We have a rich history of growth, development, and excellence. Norton Way is a subsidiary company of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo). We've cultivated a culture of innovation, service, and dedication to our customers. Norton Way Group spans 7 sites across Hertfordshire, Bedfordshire, and West London. As a multi-franchise business, we represent a diverse range of automotive brands, including Honda, Kia, Nissan, Mazda and Peugeot, and an award-winning corporate department. Our success is a testament to the efforts of our dedicated teams, now numbering over 400 staff. We drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role. What you'll be doing, We are incredibly thrilled to announce that Norton Way Group has achieved Great Place to Work Certification 2024. Norton Way Group have achieved this award for the third consecutive year in a row. In October 2024 we were awarded the respected AutoTrader New Car Retailer of the Year, something we are immensely proud of achieving. We are overjoyed to announce yet another Great Place to Work certificate. In September 2024, we were presented with the UK's Best Workplace in Retail, Hospitality & Leisure 2024 certificate. In January 2023, we were awarded Best Place to Work for Well-being, a testament to our dedication to fostering a healthy and supportive environment. Furthermore, our achievements include being Highly Commended title at the AM Awards for Leadership and Diversity in May 2023. Join us on a journey where success is celebrated and built upon a foundation of inclusivity & well-being.