Agile Receptionist

The successful candidate will be required to work at several different locations such as Darwen, Accrington, Rossendale, Burnley, Nelson and other sites within Pennine to cover staff absence. Please note that travelling expenses will be paid for excess travel. This post is subject to a Standard DBS Clearance. The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service within designated base. The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role. The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills. The post holder will work flexibly in response to the needs of the service providing cover to various sites as directed by their line manager to ensure continuity of service provision, this may include travelling to Darwen, Accrington, Rossendale, Burnley, Nelson and other sites within Pennine. + To communicate with staff, service users and visitors on potentially difficult, sensitive and complex issues. This will require a level of negotiating, empathy and reassurance skills + To maintain a high standard and professional reception service within base and locality., + To maintain effective working relationships with staff at all levels, internal and external across the whole health economy. Demonstrate duties of role to new and less experience staff + Resolve day-to-day basic operational and administrative problems relating to reception and building governance with the support and guidance of the Locality Reception. + Participate in the reception rota to ensure a reception service is available throughout the locality. + To cover during extended opening hours were applicable. + To provide a meet and greet service to service users, carers, staff and members of the public. Please see the job description and person specification for more details on this role. For further information or to arrange an informal visit please contact Khalid Malek, Locality Administration Coordinator on . Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them. Please be aware the use of artificial intelligence (AI) when submitting an application is monitored and if you have used AI to generate an application, you are required to declare this on your application form. AI-generated content may lack specificity and fail to address key criteria outlined in the job description. Personalisation is essential when submitting an application form to convey your skills, knowledge, and experiences effectively. Please ensure that you read the person specification attached below as your application will be measured against this document. Applications from job share partners are welcome and other forms of flexible working will be considered for all posts. For all posts which require a Disclosure and Barring Service (DBS) check please be aware of the Disclosure and Barring Service Code of Practice, a copy of which is available by logging on to the DBS website. If the post is subject to DBS disclosure, a charge will be made to the successful candidate(s).

We are offering an exciting opportunity for an experienced and enthusiastic person to provide an efficient reception service to the mental health teams within the Pennine area. The base for this post is flexible and will be discussed at the interview stage with all of the interview candidates. The post is 37.5 hours per week, working 9am - 5pm, Monday - Friday. Qualifications needed: + NVQ level 2 customer care qualification or equivalent experience Experience of working within a customer service role. This is an exciting opportunity for an enthusiastic and motivated individual to work in various reception teams in the Pennine area. This role includes providing a reception service for mental health teams as well as physical health teams within LSCFT. You must be able to provide efficient administrative support and have excellent IT, keyboard and data inputting skills. You will also require strong interpersonal and customer service skills, be able to demonstrate initiative and the ability to organise your workload effectively. The work is varied, interesting and demanding and candidates need to be organised, flexible and reliable. We are looking for people who possess the ability to meet the demands of the service, and also to be able to communicate with a wide range of people, including patients and health care professionals.

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve. As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers. Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time. For more information visit our website via Lancashire & South Cumbria NHS FT., LSCft is committed to celebrating difference as an asset and we know that recruiting talent from diverse backgrounds helps to create a more flexible, creative and effective workforce. We actively challenge discrimination and welcome applications from people regardless of age, disability (particularly those with experience of accessing or caring for someone who has accessed mental health or learning disability services), ethnicity, gender, religion or belief or sexual orientation. Our goal is for the Trust to be truly representative of the communities we serve so we are particularly keen to receive applications from people in under-represented groups. If there is anything you'd like to discuss in relation to your application then please ask.