Airport Customer Service Agent

Role:- Reporting to and working closely with Manager Airport Services, London Gatwick, this busy role is responsible for all phases of airport activities in accordance with established standards. Main duties include but not limited to:-

1. Handling of passengers, cargo and mail.
2. Supervision of check-in activities, payment for excess baggage, boarding and disembarkation of passengers and the loading and unloading of baggage and cargo.
3. Preparation of ticket lift envelopes, sales and other reports as required.
4. Supervise or handle the issuance of Hotel Vouchers and other travel documents.
5. Handle interoffice correspondence, emails and other airport related customer relation issues.
6. Supervise and manage activities assigned to outsourced partners.
7. Comply and assist with the implementation of all policies, procedures and regulations specified for the position.
8. Consistently adhere to the airline safety and security policy and procedures through identification and mitigation of operational hazards and related safety & security risks and implement all precautionary actions / measures / processes; conduct work activity safety planning before work begins, during the actual work as conditions change, debriefing and hand over activities at the end of the work and shifting to other work when emergent work is encountered; make safety a priority and participate in safety briefings and meetings and take part in implementing safety initiatives, regularly perform safety inspections of work activities, facilities, equipment etc..
9. Ensure relationships are maintained with our passengers and other relevant stakeholders including internal departments.
10. As Ethiopian Airlines band ambassador, promote and adhere to the ET brand guidelines.

We are currently going through an exciting period of growth. If you are an experienced, energetic and reliable team player with a passion to deliver exceptional customer service then this could be a great opportunity for you to be part of the future success of Ethiopian Airlines UK team., About You: To be successful in this role you must have a high School qualification (e.g. GCSE/O level). Minimum of 2 years' experience in an airport operations environment is required. Experience within the airline/travel industry within reservations, fares & ticketing using Sabre would be an advantage. You will be service oriented with good interpersonal, communication skills and fluency in English language is essential for this role. Your ability to work under pressure and act on your own initiative would be key along with excellent time management and organizational skills. Good working knowledge of PC-based applications such MS Word, Excel and Outlook is required.

Ethiopian Airlines (Ethiopian), a Star Alliance member airline, is the fastest growing Airline in Africa. In its 78 years of operation, it has become the continent's leading carrier, unrivalled in efficiency and operational success.

The post is on a full-time 2 year fixed term contract basis, based at our London Gatwick, North terminal, with free onsite parking and 37.5 hours per week spread over 5 days between Mon to Sun. We offer a competitive salary and benefits package depending on experience.