Airport Lounge Assistant Manager - Lufthansa Lounge Heathrow Airport

Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more., The following are specific responsibilities and contributions critical to the successful performance of the position:

• Assist with overseeing the day-to-day operations including efficiency and quality.
• Working with the BOH team to drive the service excellence.
• Ensuring strict adherence to all H&S and Food Safety guidelines and systems.
• Assisting guest with any problems or needs.
• Oversee the ordering off all produce to always ensure sufficient supplies of all F&B and other materials.
• Responsible for the presentation of all food and beverage, ensuring quality & quantity are constantly monitored, maintained and display is as per set specification.
• Provide training and guidance to service staff. Oversee staff performance, train, and coach staff to ensure a smooth operation.
• Monitor staff punctuality and grooming and guide as required.
• Constantly seek customer feedback and opportunities to develop the lounge product and communicate such in a concise manner to lounge manager.
• Directly supervising Department employees in order to fulfil client needs.
• Maintain the highest level of employee/guest relations.
• Participate in monthly beverage inventory.
• Ensure proper beverage requisition and ordering processes are followed through on a weekly basis.
• Any other task, written or verbal, that is assigned by Management.
• Ensure training program is in place and used on a daily basis.
• Make decisions and take actions based on previous experience and good judgment
  
  The individual must possess the following knowledge, skills and abilities:
• Food & Beverage and supervisory knowledge.
• Ability to accomplish necessary tasks on a computer.
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problem.
• Ability to work under pressure and deal with stressful situations during busy periods.
• Ability to work independently and as a team.
• Ability to work any assigned shift/work schedule.
• You must provide 5 years employment history and proof of address.
  
  Why choose Sodexo?
You don't just join Sodexo, you belong. What do we mean when we say belong? It's simple. You create a company where everyone is respected and feels that their ideas count. You take care of the quality of life of your people. You make your workplace inclusive, encouraging people to bring their whole self to work every day. That's our philosophy in a nutshell. A career at Sodexo won't tie you down, it actively encourages your progress. The diverse range of roles we offer is truly infinite. Whatever your skills, experience or passion, you'll be encouraged and supported to have a fulfilling career. We are committed to being an inclusive employer; we welcome and encourage applications from people with a diverse variety of experiences, backgrounds and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Working Parents, Sodexo Disability, So together, generations and origins. We have also launched Be Heard which is an employee network designed to bring black colleagues together (virtually) to bring about positive change. We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.


• £16.25 rate per hour
• 4 days on 2 days off
• Mixed shift pattern: early, middle, and late
• Many employee benefits, rewards, and recognition, Our benefits:
As part of our commitment to improving the quality of life, health and wellbeing for our employees we provide discounts and benefits that you can tailor to suit your needs. In addition to the essentials like 20 days holidays (plus bank holidays) and pension contribution, we can help you take advantage of being part of Sodexo with benefits such as:
• Sodexo Discounts - discounts from over 1,200 top retailers with you earning WOW Points (cashback) as you shop
• Talk - a free wellbeing support helpline for you and your family
• Up to three paid days each year to volunteer
• Your Lucky Number Employee Lottery (this also supports the Sodexo Stop Hunger Foundation)
• Cycle to work
• Life assurance.