All-Age Continuing Care Lead Nurse Assessor - Appeals and Complaints

This is an excellent opportunity to take on a key clinical role in the delivery of the new Bromley All-Age Continuing Care (AACC) service. The role of the Appeals and Complaints Nurse Assessor will be a good fit for an individual with strong clinical skills, excellent knowledge of adults continuing care, adults services and for someone with an ability to drive forward change and improvements in a critical and complex area of work.

The role is a good fit for someone who can balance the needs of extremely vulnerable adults, their parent/carers and advocates with that of the best-practice clinical delivery of a statutory service., This role will lead on the delivery of the Bromley All-Age Continuing Care (AACC) appeals and complaints function, with a key responsibility to lead and oversee:

• (i) the appeals and complaints processes and procedures within the AACC service, in liaison with the ICB's complaints function,


• (ii) the management of the local resolution panel for appeals and complaints,


• (iii) activity relating to AACC retrospective assessments and reviews, as required and (iv) AACC activity as this relates to the NHS England (NHSE) independent review panels and/or Parliamentary and Health Service or Local Government and Social Care Ombudsman decisions as required.


• Support and cover the delivery of the AACC duty function as and when required.


• Support with the delivery of contract management as and when required.
  
  The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Greenwich - our Places.Our partnership brings together six local authorities, over 200 general practices (operating within 35 Primary Care Networks), Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and the Maudsley Mental Health FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa 1.92m residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough. The reach of our NHS provider portfolios extends beyond the borders of the ICS, across London, the south of England and nationally for some services.


Our vision for the ICS is a highly performing, sustainable system that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience. As a new organisation we have developed a system development plan https://www.ourhealthiersel.nhs.uk/SDP-8-November-2021.pdf that outlines the way in which we seek to operate and the steps we will take to realise the full potential of our partnership.