Allocations Specialist / Officer

You'll provide excellent customer service whilst administering the end-to-end allocations process from notice to terminate to commencement of tenancy. This includes liaising with local authority partners, other external agencies and members of OM Neighbourhood team who are critical to the allocations process. The role will also be vital in ensuring tenancies are sustained and commenced correctly by conducting applicant eligibility checks and ensuring all pre-tenancy procedures are followed.

A good communicator who can deal with people at all levels, negotiate where appropriate and liaise sensitively and effectively with customers and other stakeholders.

• Experience of working in a customer focused environment, with strong interpersonal skills, a proven ability of delivering a high standard of customer service.
• Experience in delivering an allocations service and a good understanding of allocations policy and legislative frameworks.
• Experience of setting and achieving objectives and monitor outcomes against agreed performance targets.
• Must be able to deliver results to meet agreed deadlines.
• A commitment to working flexibly to meet the needs of the service including an ability to work at weekends and in the evening as required to meet the needs of the service.
  
  At One Manchester we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth., Why take up the challenge with One Manchester? This really is a great place to work. We've bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we're rightly proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city. If this sounds like you then apply today, we'd love to hear from you! We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That's not to say it's not one our key priorities, it's simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We're constantly evolving as a business to ensure we're supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in. In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an under representation.
  
  We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where possible and practical. If you are interested in a role but require flexibility or part time hours please give us a call and we can let you know if this can be considered for a particular role. Salary: £34,545