Ambulance Care Assistant

A Level 3 Certificate in First Response Emergency Care (FREC3) is advantageous but not essential as full training will be given.

12 hour shifts including unsocial hours, bank holidays, evenings and weekends as required. Our service currently runs 7 days a week day and night.

Please note that interviews will be held face to face with a driving assessment and you must be able to attend the mandatory training dates which are scheduled for middle of January 2025 face to face at Heron Road.

We have an exciting opportunity, for enthusiastic, and caring individuals to join our team to support our Patient Transport and Clinical Service team on a casual basis.

A day in the life of an Ambulance Care Assistant
You will work as part of a team responsible for providing patient transport in a safe, comfortable, and sympathetic manner, observing road and driving conditions at all times. The role involves driving and assisting as part of a crew, patients with different requirements based on their mobility classification.
Your warm, caring nature and positive attitude will bring comfort to patients.
You'll be sensitive when working with vulnerable people and have no trouble going the extra mile to make them feel comfortable, safe and cared for.
Your previous customer service experience, as well as understanding and awareness of the differing physical needs of our service users and a genuine interest in their well-being; will help people in your local community.

Our services are regulated by the Care Quality Commission (CQC) and we apply the same standards to our service delivery across the whole of the UK. Our fleet and equipment are comparable with those deployed by NHS services.

We're a close-knit team united by one goal - to make every moment matter to our services users when they need us most.

The role of Ambulance Care Assistant might be for you if you have:
A full driving licence which allows you to operate a manual transmission vehicle (please note that, due to vehicle insurance policy requirements, applicants must have held their licence for a minimum of two full years).
Qualified to FREC3, not essential as full training will be given.
You can bring your strong customer service or patient caring skills to the British Red Cross.
Flexible - comfortable 12 hour shifts including unsocial hours, bank holidays, evenings and weekends as required. Our service runs 7 days a week, day and night.
Interviews will be face to face including an element of driving assessment.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Flexible working: We do our best to accommodate your preferred work style.
Learning & Development: Wide range of career opportunities + comprehensive learning.
Discounts: Access to Blue Light Discount Card and employee benefits platform.
Wellbeing Assistance: Access to mental health and wellbeing assistance.
Team Working: Champion our mission in a collaborative team.
Cycle2Work: Lease a bicycle through the scheme.
Season ticket loan: Interest-free loan for commuting expenses.
We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together we are the World's Emergency Responders