Analyst - Desktop Support

Information Technology at StepStone works internally to provide infrastructure for automation. IT implements the governance for the use of network and operating systems, and it assists the operational units by providing them the functionality they need. IT also provides Desktop Support to StepStone's users. Desktop Support provides centralized information and support management service to handle technology queries,

• Act as an initial point of contact for technical support requests by phone, email, and in person
• Act as local IT point of contact for local office based issues
• Perform triage, resolve incidents and respond to queries on PC's, laptops, printers, mobile devices, and email and business applications
• Contribute technical content and solutions, and maintain departmental procedures in the Knowledge Base
• Understanding of basic networking and system administration
• Contirbute to IT projects
• Resolve technical issues, identify and document persistent problems
• Ensure a positive user experience through timely and professional service Core Competencies:
• Working knowledge of Windows 10, Office 365, Active Directory, Exchange, Windows Server and Azure Active Directory
• PC hardware and software support
• Ticketing and incident documentation
• Managing Projects End to End
• Testing and Evaluating new Technologies
  
  Strong customer service and communication skills
• Ability to communicate technical details to non-technical users
• Ability to prioritize work load effectively
• Able to work independently with minimal supervision
• Good troubleshooting skills and willingness to seek out existing issues
• Experience with ServiceNow a plus
• Knowledge of Crestron Audio Visual equipment a plus, 1-3 years of technical support experience, desktop or helpdesk support preferred
• 4 year college degree
• ITIL Framework exposure a plus
  
  StepStone is a rapidly growing Global Private Markets firm who provides customized investment and advisory solutions to some of the most sophisticated investors in the world. With $675 billion of total capital allocations, including more than $169 billion in AUM, we are highly diversified in the private markets across the globe and provide creative solutions to solve for the objectives of any investment program. With a culture built on entrepreneurialism, partnership and being a team within teams, our firm offers joiners the opportunity to think out loud, collaboratively.
About StepStone StepStone is a rapidly growing Global Private Markets firm who provides customized investment and advisory solutions to some of the most sophisticated investors in the world. With $675 billion of total capital allocations, including $150 billion in AUM, we are highly diversified in the private markets across the globe and provide creative solutions to solve for the objectives of any investment program. With a culture built on entrepreneurialism, partnership and being a team within teams, our firm offers joiners the opportunity to think out loud, collaboratively., Working out of 26 offices in 15 countries, StepStone has a truly global viewpoint. As people are our biggest asset, we offer resources to help our employees reach their full potential. Our principles are based on integrity, transparency, respect and creativity, which together define how we do business. Join us When you choose to work at StepStone, you'll find a group of professionals who are passionate about anticipating changes, solving problems and working together to make it all happen. Our integrated global team shares insights into how managers think and operate, as well as how they might perform.

StepStone offers a competitive compensation package including salary and incentive compensation for all full time hires, as well as a comprehensive benefits package., We offer a range of benefits which include comprehensive healthcare, strong retirement plan, a mental health well-being program, paid time off, student loan repayment program for our US office locations, and several wellness initiatives.