Analytical Officer

The NHS is building a culture that is positive, compassionate and inclusive - and we all have our part to play.
As employers we are committed to protecting and promoting the physical and mental health and wellbeing of all our colleagues. This underpins our values as set out in the NHS Constitution and supports us to be an Employer of Choice, while helping our colleagues to deliver high quality services for our patients and communities.
As a flexible employer, we want to support you to work in a way that is best for the NHS, our patients and you. Talk to us about how we might be able to accommodate a flexible working arrangement whether that's a job share, part time, hybrid working or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you., At a high level, the Intelligence & Insight Team supports the East of England's Operations Directorate to distinguish between signal and background noise. We guide customers to make meaningful changes within their work areas, which broadly cover performance and improvement, always bearing in mind that behind all the numbers are the patients we serve.
As an Analytical Officer, the post holder will work as part of a dynamic insight team supporting managers and staff across the Operations and System Support Directorate, helping them to distinguish between signal and noise by providing actionable insights.
The Analytical Officer will help deliver a high-quality insight service to customers using knowledge of NHS data and business processes, good technical skills, and a passion for storytelling. Through their insight skills, they will enable the Operations and System Support Directorate to drive meaningful changes for patients in the region., You can find further details about the job, organisational structure, recruitment profile, expected outcomes and benefits information in the attached Job Description and other supporting documents.
Our commitments to you
We are passionate about creating an inclusive workplace that promotes and values diversity. We know that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes. We strive to ensure our people feel trusted, valued and empowered. We're passionate about nurturing and developing people. When you join us, we want you to grow and excel, and we offer many opportunities for you to do that. We welcome your talent and enthusiasm irrespective of age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro-divergent.
We welcome applications from disabled candidates. If you meet all the essential criteria, you will be guaranteed an interview.
Applications from job seekers who require sponsorship to work in the UK under the Skilled Worker route are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
If applying for this role on a secondment basis, please make sure you have obtained prior agreement from your current line manager to apply for this position.
Please note that we currently do not accept applications via recruitment agencies.
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· Demonstrate experience and understanding of a breadth of analytical methods (i.e. economics, statistics, social research, health related disciplines and operational research techniques) and their application, to provide high quality, timely analysis and intelligence to a standard which reflects current best practice;
· Demonstrate an understanding/experience of at least one analytical technique with application to healthcare;
· Structure problems and develop appropriate analytical solutions, analysing and triangulating data in innovative ways, and adapting approaches to deal with ambiguity. Deploy analytical judgement in dealing with unstructured and/or missing data;
· Take a practical approach to providing advice, giving persuasive explanations of complex concepts orally and in writing to a range of audiences, in a clear and accessible manner;
· Have good project management skills, including the ability to plan, manage and deliver a portfolio of projects, juggle competing priorities and tight deadlines for self and team. Anticipate and proactively manage delivery risks, quality assure their own and other's work;
· Build collaborative relationships across the health system, including internal and external policy and analytical teams, providers and clinical experts, and challenging external partners and stakeholders, to ensure analyses are relevant to their needs., · Evidence of familiarity with and application of statistical techniques beyond those of descriptive statistics (e.g. standardisation and confidence intervals). This may include multivariate analysis, forecasting and modelling. Experience in use of mixed method approaches using qualitative and quantitative methods (i.e. evaluation, health service research or economics).
· Inquisitive and methodical in applying analytical skills. As an analyst, you will know how to use techniques appropriately and either have a degree in a highly numerate area or evidence of equivalent experience.
· Technical skills - We currently use a mix of SQL, R, Python, Databricks & Tableau to work directly with large data sets and produce analysis at scale. As an analytical officer you'll need to be familiar with using technical tools or show keenness to learn these.
· Comfortable working with data and evidence - The NHS has a multitude of large data sets. Experience in NHS data sources is welcome, although transferrable skills are considered.
· Ability to analyse very complex issues where material is conflicting and drawn from multiple sources.
· Demonstrated capability to act upon incomplete information, assess data quality, using experience to make inferences and decision making.
· Relationship building & networks - Our analysis and support are needed to influence the design of the NHS and support those taking difficult decisions, you need to be able to work to a brief to deliver timely analysis.
· Clear communicator with excellent written and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately to a diverse and varied range of audiences consisting of internal and external stakeholders.
· Demonstrated capabilities to manage own workload and make informed decisions in the absence of required information, working to tight and often changing timescales.
The post holder will be required to be adaptable and make judgements when finding analytical solutions to problems, to analyse and triangulate data in innovative ways and present findings clearly to a range of audiences.
While a healthcare background is beneficial, it is not essential, you could bring transferrable experience and skills with intelligence and data. Or you might have a huge experience in healthcare but have not quite developed the technical skills - if you have the right numerate background and can demonstrate the right aptitude, please do apply as we can support training and development.
We welcome applications from all backgrounds and are open to considering flexible working arrangements.

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:
+ Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
+ Making the NHS a great place to work, where our people can make a difference and achieve their potential.
+ Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
+ Optimising the use of digital technology, research, and innovation
+ Delivering value for money.
If you would like to know more or require further information, please visit https://www.england.nhs.uk/.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band., NHS England