Analytical Services Manager

Working for Eurofins Food Testing, the purpose of this role is to act as an interface between the customer and the laboratory in the reporting and enquiry handling and provide a high level of customer service. This will be a hybrid role working Monday to Friday 08:30 till 16:30.

• To assist and advise on the selection of appropriate tests, act as the principal contact for customers, and coordinate the service between the laboratory and the customer.
• To follow up on sample status, reporting and interpretation of results.
• Advise customers on appropriate testing regimes based on current legislation and industry practice.
• To carry out regular client reviews, to monitor client utilisation including spend and payment performance.
• Provide a high level of internal and external customer care.
• To prepare and update quotations for existing customers, and onboard customers using CRM and Europortal.
• To raise invoices when required and handle customer invoice queries.
• To support the sales team in the identification of customers' needs and recommendation of testing requirements.
• To generate client specific reports with conclusions with a high level of quality and technical competence.
• Keep up to date with current techniques, topics and legislation that order to advise Eurofins and its customers on accurate implementation of their requirements.
• To be familiar with customer specific requirements and retailer standards e.g. Retailer Codes of Practice and Pesticide Residue Committee monitoring programmes.
• Chemistry qualification or experience working in a chemistry environment.
• Practical knowledge of commercial laboratory operation., Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!
  
  Proven knowledge, understanding and experience of practical application of chemical analysis.
• Knowledge of industry standards and guidance for pesticides, contaminants and chemical analysis.
• Effective communication skills both written and oral.
• High level of attention to detail.
• Knowledge and understanding.
• To be able to communicate highly technical material to different levels within the business and to gain the confidence of the client.
• To have a basic understanding of costing and pricing strategies and assist in the preparation of commercial proposals for clients.
  
  Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities. As a Eurofins employee you will benefit from:
• Enhanced Annual Leave Entitlement
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme - 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work out employees deliver, their dedicated service and celebrating special life events.
What Happens Next Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths. Your data