Ancillary

The Housekeeper works as part of the Private Outpatient team under the supervision of registered nurses to support housekeeping duties as specified in roles and responsibilities.
The Housekeeper should demonstrate a level of skill and understanding which enables the individual at this grade to take responsibility for specific tasks delegated by the nurse in charge or in accordance with agreed policies and procedures., MAIN RESPONSIBILTITES
1. At all times treat patients with dignity and respect, exercising discretion and maintaining their confidentiality.
2. Work co-operatively with others as part of the multi-disciplinary team, helping and assisting nurses and other clinical staff in the routine work associated with housekeeping duties.
4. Maintaining the clinical environment to prevent cross infection and promote health and safety at work.
5. Ensure that there are adequate amount of forms, consent, pre op packs available, making more as necessary.
6. Demonstrate an understanding of the importance of accurate documentation and contribute towards recording daily quality control and audit reports including food fridge temperatures.
7. Ensure that coffee machines are kept clean and report any faults. Waiting area are always clean and tidy.
8. Liaise with Domestic Supervisor with problems associated with cleaning.
9. To report any faulty equipment or appliances and follow up repairs with Estates Department.
10. Running of errands within the department, or external such as pharmacy, collecting notes or any other ad hoc requests.
11 .To order and top up stationary, nursing and medical paperwork.
12. To report incidents and near misses as defined by MEH policy and follow the procedure., Detailed Responsibilities and Duties of a Housekeeper in an Outpatient Setting
Patient Dignity and Confidentiality
Always treat patients with the utmost dignity and respect, ensuring their privacy during interactions.
Exercise discretion when handling patient information, adhering to strict confidentiality protocols.
Support the creation of a welcoming and comfortable environment for patients and their families.
Team Collaboration
Work cooperatively as part of the multi-disciplinary team, fostering a supportive and collaborative workplace.
Assist nurses and clinical staff with routine housekeeping duties, ensuring seamless operations.
Act as a reliable team member, willing to assist with additional tasks as required.
Infection Control and Safety
Maintain the cleanliness and organization of the clinical environment to prevent cross-contamination.
Adhere to infection prevention and control measures, including proper handling of cleaning supplies and equipment.
Promote a safe working environment by following health and safety guidelines.
Stock Management
Ensure adequate supplies of forms, consent documents, and pre-operative packs are available.
Replenish supplies as necessary and escalate procurement issues promptly.
Monitor stock levels of medical, nursing, and ward supplies and place orders to prevent shortages.
Feedback and Communication
Listen to constructive feedback from colleagues and supervisors to enhance performance.
Provide constructive feedback to peers to improve overall team efficiency and service delivery.
Communicate effectively with all team members, ensuring clarity and understanding of tasks.
Documentation and Audits
Understand the importance of accurate documentation and ensure proper record-keeping.
Contribute to daily quality control logs, including monitoring and recording fridge temperatures for food and medical supplies.
Participate in internal audits as needed to maintain standards.
Cleaning and Maintenance of Equipment
Ensure coffee machines and similar equipment are cleaned regularly and report faults promptly.
Keep waiting areas clean, tidy, and well-organized to enhance the patient experience.
Liaise with the Domestic Supervisor to resolve cleaning issues or address concerns.
Policy Compliance
Adhere to Trust and local policies and procedures, upholding Moorfields' values of caring, organized, excellent, and inclusive.
Stay informed of updates to organizational policies and adapt practices accordingly.
Reporting and Repairs
Report faulty equipment or appliances promptly to the Estates Department and follow up on repair progress.
Document and communicate maintenance issues to ensure timely resolution.
Errands and Administrative Support
Run departmental errands, such as collecting medications from the pharmacy or retrieving patient notes.
Respond to ad hoc requests to support clinical operations effectively.
Catering and Stock Monitoring
Oversee catering and ward stock levels, placing orders as required.
Ensure the timely replenishment of stationery and medical/nursing paperwork.
Orientation and Training
Attend Trust and local orientation programs, mandatory training sessions, and annual updates.
Actively engage in training to enhance knowledge and skills required for the role.
Personal Responsibility and Development
Take responsibility for personal practice and identify training needs to ensure competency.
Participate in annual appraisals and contribute to developing a personal performance and development plan.
Incident Reporting
Report all incidents, near misses, and hazards in line with Trust policies.
Follow established procedures for incident reporting to support a culture of safety and continuous improvement.
By focusing on these responsibilities and duties, the housekeeper plays a vital role in ensuring the outpatient clinic runs smoothly, maintaining a safe, clean, and welcoming environment for patients and staff.
Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, completion of a satisfactory DBS disclosure and two references. We do not offer visa sponsorship for roles unless clearly stated in our adverts, so please consider this before applying.
Our commitment to equality, diversity and inclusion is at the heart of our organisational culture. As part of our pledge to take positive action in recruitment we encourage applications from under-represented candidates including BAME (Black, Asian, and Minority Ethnic) and Disabled candidates as we work towards a representative workforce that is able to provide the quality, the dignity and respect and to deliver above and beyond.
Moorfields is a flexible working friendly organisation, and we are committed to helping our employees achieve a work-life balance that is beneficial for health and wellbeing, motivation levels and job satisfaction. Every employee of the Trust has the right to request to work flexibly. Please speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
If we receive sufficient applications, we will close this ad prior to the closing date. You are advised not to delay submitting your completed application.
If you would like to discuss any reasonable adjustments before applying or would like an accessible version of any recruitment documents, please contact the recruitment team at [email protected].

We are Moorfields Eye Hospital NHS Foundation Trust. Founded in 1804, Moorfields Eye Hospital is a world-class centre of excellence for eye health services, ophthalmic research, and education.
With more than 2,300 staff we are proud to be supported by one of the most diverse workforces in the NHS. Every year we treat more than 700,000 patients at City Road in central London and at our 22 satellites sites, and, in partnership with the UCL Institute of Ophthalmology and Moorfields Biomedical Research Centre we lead one of the most impactful ophthalmic research programmes in the world.
We train many of the leading eye care clinicians in the UK and internationally and have a global reputation for quality and professionalism in ophthalmic care. In addition, we also operate commercial divisions that provide care to private patients in both London and the Middle East.
This is an exciting time to join Moorfields. The pandemic fast-tracked a huge amount of innovation which is changing the way we work and deliver care. Construction is under way on Oriel, our new eye care, research, and education centre being built in Camden. The new centre will be flexible and modern, enabling us to bring together healthcare, eye research and education under one roof for the first time.
If you want to be part delivering world class eye health services and you share our values: excellence, equity, and kindness, then we would love to hear from you!

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:
+ Salary including High-Cost Area Supplement
+ Opportunity to join the NHS Pension Scheme
+ Free 24/7 independent counselling service
+ Learning and development opportunities
+ Easy and quick transport links
+ A range of attractive benefits and discounts
+ Access to Blue Light Card and other NHS Discount Schemes
+ Free Pilates classes
+ Full support and training to develop your skills
+ Flexible working friendly organisation
And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.