Anti Social Behaviour Officer

We have an opportunity for a full time Anti-Social Behaviour Officer to join our team in Newbury.

Managing your own diary, you'll be working flexibly between the office, home and out in the Locality.

The starting salary is £32,000 to £38,000 depending on your experience.

We are looking to conduct the interviews week commencing - 9th December.

The role:

You'll be responsible for the delivery of a responsive and proactive service to our residents to tackle all forms of hate crime, nuisance and anti-social behaviour. Working alongside housing management colleagues, you'll effectively manage your caseload and take forward the highest priority cases. You'll also make and maintain effective working relationships with external agencies, including the police and legal advisors.

Responsibilities include:

Proactively managing a complex caseload whilst seeking creative solutions to achieve positive outcomes for customers
Contributing to shaping sustainable communities and developing an environment that is safe and inclusive for our customers
Fulfilling our landlord responsibilities, including adherence to our policies and procedures, as well as all regulatory and legislative requirements
Building and maintaining relationships with key stakeholders and partner agencies
Preparing cases for legal intervention, working with our legal team to compile the relevant paperwork and attending court as required on behalf of SNG

Ideally, you'll have previous experience of delivering anti-social behaviour related housing management services, or demonstrate transferable skills and experience from a similar type of customer facing role.

You'll also need:

Excellent customer service and people skills
The ability to be self-motivated and highly organised
Experience of prioritising and organising a wide-ranging workload
Strong communication skills with previous experience of working with customers in a demanding environment
Strong IT skills including MS Office
The ability to establish, develop and maintain effective working relationships with all work colleagues, contractors and partnering agencies
Experience of dealing with challenging behaviour and resolving conflict
The ability to overcome adversity, problem-solve and adapt
A full UK driving licence and access to your own transport
A basic DBS check will be undertaken for the successful candidate, Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

£450 flex-pot annually, discounted shopping & cycling scheme
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
Company pension scheme matched up to 12%, life cover at 4x your salary
Flexible working - we're committed to giving people flexibility as widely as possible
Options for private medical insurance, dental insurance & critical illness cover
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign Network Group. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.