Anticoagulant Monitoring Service Administrative Support - Head Office

To ensure the provision of a high quality patient service within a safe, efficient working environment by providing effective administrative support to the Warfarin Team

To provide a local point of contact for the Anticoagulant Monitoring Service

To provide support to clinicians within the Anticoagulant Monitoring Service

To work under direction of the Anticoagulant Clinical Service Lead, To support the smooth running of the Warfarin Service and Reception and all associated duties including:

• Reception Duty answering inbound and making outbound Warfarin calls, transferring general calls to the correct department, restoring telephone services from call divert, receiving messages for internal and external staff, making tea/coffee for visitors and ensuring the reception working area is left tidy and ready for use by incoming colleagues


• Managing staff home time process and updating spreadsheet


• Dealing with medication enquiries, requests for repeat medication scripts, appointments and general/routine patient requests/enquiries


• Liaising with our remote working clinical teams in NE, NW and Yorkshire


• Creating anticoagulation practice reports and emailing to practices for all anti-coagulant services


• Distributing internal/external mail


• Filing and extracting records and documents relating to them


• Stock control: ensuring an adequate supply of stationery is available for each clinician, monitoring Warfarin stock levels and ordering supplies as appropriate.


• Ensure information about any unresolved or urgent matters is passed on to colleagues


• Processing & preparing new patient referrals


• Sending and receiving internal/external faxes


• Handling appointment lists
  
  IntraHealth is one of the UKs leading provider of NHS Primary and Community Care services. We serve a range of patients across our three divisions of Primary Care (general practice), Pharmacy and Clinical Services which includes anticoagulation monitoring, patient medication reviews and childhood immunisation programmes.


We also provide management and clinical support to other GP practices and NHS bodies. We are a well-established organisation having provided NHS services since 1999. Our team is made up of GPs, Advanced Nurse Practitioners (ANPs), Nurses, Pharmacists, Health Care Assistants (HCAs) and local administration teams supported by a centralised back office function; providing finance, HR, administration and data analysis support.

We operate NHS services across the North East, Midlands, Yorkshire and North West.