Application Development Specialist

As Application Development Specialist you will deliver the telephony solutions we offer to our customers, identifying the business and end-user requirements for contact centre solutions. -

• You will work with the project team and Vodafone customer account teams to design and integrate custom applications on Voice & Contact Centre Platforms to agreed timescales and within budget.
• You will engage with key customer and internal stakeholder to produce detailed application design documentation and support those designs through to completion.
• You will act as a subject matter expert, supporting all parties throughout the project lifecycle, providing technical input to complete the application build and agree customer's transition/migration plan.
• You will manage the delivery of applications, working with third party vendors, internal teams and the customer to ensure all parties' requirements are delivered.
• You will assist the project team with the resolution of technical issues and deliver service enhancements to operational contact centre solutions.
• You will complete Application Development unit testing and support the Vodafone and customer test teams.
• You will work with internal Vodafone teams to ensure knowledge and expertise are shared and the customer solution is successfully handed over into support/operations.
  
  You will have the ability to implement and configure Cisco UCCE components.
• You will have an understanding of IP Telephony and ACD & CTI integrations.
• You will have a familiarity with cloud-based contact centre operations and hybrid environments.
• You will be proficient in programming and scripting languages such as Java, Javascript, Python or .Net to support customer application development.
• You will have an understanding of Agile development methodologies and project management tools like Trello or Jira.
  
  At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference., At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don't require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are. Who We Are We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives. At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve. Join our Vodafone UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies. Together we can Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance. #vodafoneuk #LI-Hybrid Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.