Application Support Analyst

Salary not available. View on company website.

Sportswift Ltd, Brandy Carr, Wakefield

Full time
Permanent
Onsite working

Posted today, 30 Oct | Get your application in now to be one of the first to apply.

Closing date: Closing date not specified

job Ref: 11b9c65ae29c4a549f2f2006082b0cb7

Sportswift Ltd

Full Job Description

Provide 2nd / 3rd level support for store tech applications across the Card Factory Group in accordance with internal service levels, processes, and procedures.
Identify better operational working practices and contribute to and uphold best practices.
Undertake technical problem management and root cause analysis.
Ensure that all key systems are operational and where identified provide resolution or guidance to colleagues which drives the resolution of issues.
Identify and suggest operational improvements and contribute to and uphold best practices.
Undertake proactive monitoring of store tech applications, ensure any alerts are checked and addressed promptly to mitigate the risk of business impact.
Ensure store tech solutions are optimized and scheduled maintenance is carried out to reduce the risk of outages.
Support the delivery of key projects, collaborating with other colleagues and support partners as required
Provide technical expertise to other IT teams.
Produce technical documentation of applications, integrations, configurations, and changes when required, and ensure that other team members are maintaining technical documentation when changes occur.
Provide support for the following:
Maintain existing applications using the available tools within the business.
Support the drive towards leveraging more Cloud based and Automated integrations/Data flows where appropriate.
Support the business out of hours as part of an on-call rota to respond to and resolve high priority incidents.
Develop test scenarios, cases, and scripts according to the specific test phases (e.g., System Test, Integration Test, etc.) for multiple applications and software.
Create and follow the defined approach and plan for specific test phases/sprints, including test preparation, execution, and closure.
Raising Defects as a result of test execution and passing said defects onto an agreed resource for triage.
Adhere to the (test) environment management strategy and plan., In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.

Exposure to and understanding of:
Working in a retail environment providing 2nd line support.
Strong problem solving and troubleshooting skills.
Highly organised, able to plan, co-ordinate and implement technical changes and multiple tasks concurrently to a high standard.
Good technical documentation skills.
Be adaptable to meet the changing needs of the business.
Ability to discuss complex technical issues with a non-technical audience.
Strong ability to assess the business impact of IT decisions and ensure that outcomes align with high-quality standards.
Flexibility to provide support outside of core business hours to aid in the resolution of major incidents or to support peak trading.
Experience in system testing standards and procedures for all testing cycles of system implementation and support.
Experience of end-to-end test phases from scoping through to execution and production of the test completion report.
Experience in test planning and delivery.
Prior experience as a test analyst through the full SDLC cycle.

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

Pension
15% Card Factory colleague discount in-store and online
Save As You Earn scheme
Financial Wellbeing Support
Seasonal incentive schemes
Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
Discounted gym membership, mobile phone contracts, and car leasing
Discounts across 100's of UK retailers
Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing
Enhanced Maternity, Paternity, and Adoption leave