Application Support Engineer II

The Application Support Engineer II is responsible for providing a first class support experience. They are expected to be experienced in researching, troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. Our internal clients expect prompt and professional service and require products and applications that they use to be managed and supported by qualified IT professionals. This is a demanding role that requires a leader with an analytical mind-set capable of obtaining a solid understanding of the core systems used by the Maples Group globally, alongside a dedication to customer service that meets our exceptional standards. The candidate must be able to use initiative, be highly motivated, organised and work well under pressure to meet deadlines. The responsibilities for the role will include, but are not limited to:

• Investigate and resolve issues raised by the business
• Build and maintain positive relationships with the customers
• Manage vendor relationships relating to support of business and IT applications
• Configure, document, and administer third party and in house applications
• Take ownership of domain knowledge, author documentation, and champion internal data sharing
• Monitor system performance, proactively identify and resolve risks
• Mentor team members
• Lead small team projects
• Research emerging technology and identify opportunities for application
• Travel as necessary to work with globally distributed teams
  
  Bachelor's Degree (or similar - ideally STEM discipline) or equivalent experience
• A minimum of 5 years of experience working in a technical role
• Comfortable with basic SQL and OOP/CS fundamentals
• Skills in technical and business stakeholder engagement, the ability to explain complex topics in a way that can be easily understood
• Experience of software development and/or specification of system integrations
• Experience of working with cloud based and on premise applications, both third party and in house
• Experience of leading small team projects
• Experience of the Legal or Professional Services domain
• Understanding of data protection regulations and experience with effectively managing sensitive information
• Knowledge of using Application insights to instrument and monitor production systems
• Experience of working with Azure
• Experience of implementing or maintaining compliance based systems
• Experience of implementing or maintaining a document drafting automation system
• Experience of implementing or maintaining CRM or matter management systems
  
  The Maples Group is a standard bearer in financial and legal services, trusted by many of the world's largest hedge fund managers, private equity firms and international corporations.
Our distinction flows from our carefully curated team: 2,500+ professionals characterised by tenacity, ethics and exacting excellence. Operating in key financial centres across the Americas, Asia, Europe and the Middle East, our international presence offers a unique springboard for career development and cross-cultural immersion. Our side-by-side financial and legal services are similarly ripe for interdisciplinary learning and growth. The Maples Group looks to add a Leeds based Application Support Engineer II to our team and invites eager and qualified candidates to apply. We are committed to diversity, inclusion and equality of opportunity as we attract, retain and develop world-class talent. Who We Seek Our merit-based culture suits professionals in pursuit of boundless careers and lives. Beyond their acumen, team members are collaborative and conscientious, bringing a healthy sense of drive and purpose to each interaction and to all aspects of their work., Over five decades, the Maples Group has grown from modest beginnings into one of the world's preeminent professional services firms, offering specialised fiduciary, fund administration, regulatory and compliance, entity formation and management and legal services on the laws of the British Virgin Islands, the Cayman Islands, Ireland, Jersey and Luxembourg.

The most enduring professional relationships are reciprocal relationships. The Maples Group prioritises employee health and wellbeing. Depending on your location, we offer a range of benefits, including:
• Comprehensive health coverage (medical, dental and optical)
• Competitive vacation packages
• Educational assistance and professional development programmes
• Savings or pension plan
• Life insurance
• Travel insurance
• Global mental wellness programme
• Sports clubs and social events