Application Support Specialist

We consider all types of flexibility, including locations, hours and working patterns. We make health happen At Bupa, we're passionate about technology. With colleagues, customers, patients, and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives. Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way. As the Application Support Specialist your role will cover a wide range of technology focused jobs within Bupa's Group Technology and Information Services. Providing application support you will also be required to participate in or undertake the technical analysis, specification, estimation, development, implementation, and support of software solutions, working with business users, third parties, and other BBS-IT colleagues, as appropriate How you'll help us make health happen: There will be a wide range of technical accountabilities and activities performed by the job holder depending on the specific discipline e.g. development, support and environment Configuration.

• Providing 2nd line technical support - you'll help on application, operational and project issues as they arise in order to ensure the smooth running of the supported applications, processes and projects on a day-to-day basis
• Impact assess and validate technical solutions with guidance
• Participate in the documentation of technical solutions
• Perform proof of concepts to ensure end to end solutions are fit for purpose
• Work within the application delivery standards, development methodologies and strategic architecture frameworks
• Provide input to projects and solution delivery teams regarding the technologies within their domain
• Take part in implementation activities, change control and release planning
• Take ownership for resolving IT related problems within their domain, which directly or indirectly impact on the operational services or development
• Establish and maintain credibility and working relationships with other IT teams, being an ambassador for IT within the business community, supporting a customer service culture.
  
  Experience in Microsoft Dynamics CRM
• Experience in C# is an advantage but not essential
• IT graduate or equivalent experience working in an IT service delivery role
• Knowledge and experience of IT technologies
• Strong communication skills, good team player
• Basic understanding of SDLC
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Upon joining Bupa in this role you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts