Application Support Test Analyst

We consider all types of flexibility, including locations, hours and working patterns.

We make health happen

At Bupa, we're passionate about technology. With colleagues, customers, patients and residents in mind you'll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you'll become part of our digital strategy, joining us on our journey and developing yourself along the way.

The purpose of this role is to troubleshoot and support critical hospital applications and software issues for internal Cromwell Hospital customers and Bupa Clinics working in small Applications support team alongside 1st/2nd & 3rd line IT team within Cromwell and Bupa Shared IT services teams and key stakeholders.

How you'll help us make health happen:

• Provide second line support for issues from end users to resolve user issues and application and software issues.



• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.



• Communicate application problems and issues to key stakeholders, including management, business development teams, end users, and unit leaders.



• Manage the prompt resolution or escalation of system errors and downtime in liaison with software suppliers, users and IT



• Provide support to software upgrade and implementation projects in the form of testing, training and functional



• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
  
  Experience in an IT Support environment



• Experience in application support and testing



• Experience with integration, desirable but not essential



• Application 2nd line support experience



• SQL Report writing- Desirable



• Good understanding of business processes



• Worked on Service now or similar ITIL based CRM Support Ticketing systems
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.


We encourage all our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:


• 25 days holiday, increasing through length of service, with option to buy or sell



• Bupa health insurance as a benefit in kind



• An enhanced pension plan and life insurance



• Onsite gyms or local discounts where no onsite gym available



• Various other benefits and online discounts