Applications and Specialist Systems Manager

Across our Digital portfolio we are working to the following principles:

• Putting users' needs first
• Designing for simplicity
• Working in an agile way
• Communicating and engaging throughout
This is a new and key role that has direct responsibility for systems used in the cardiology department to provide ongoing management and technical support and build the bridge between the service and Digital teams. This role will require the post holder to primarily work with the Cardiology department assisting with configuring and managing the cardiology specialised systems maintaining close connection with Cardiology service, suppliers and other Digital teams Also build community of practice across other technical teams across the Trust who are outside of ICT (e.g. Pathology, Radiology, , PACS, Clinical Engineering and Medical Technology etc) The individual in this position will collaborate closely with Cardiology service, IT departments, and operational and change management colleagues within the Trust to achieve departmental goals. They will be responsible for supervising several specialised IT systems to support diagnostics and enhance patient care. Additionally, they will play a role in integrating new technologies by comprehending their infrastructure and leveraging IT systems to optimise data utilisation,
• Ensure technical implementation, management, and optimisation of trust cardiology and other systems and applications meet agreed standards and support investment.
• Use technical expertise to guide users and stakeholders on solving business problems when developing applications for Cardiology, ICT, or bespoke software.
• Analyse change requirements for Cardiology and ICT applications, including impact assessments for large system upgrades.
• Collaborate with Systems Managers to plan and implement initiatives across clinical and IT functions.
• Coordinate with in-house ICT teams for testing scripts, user acceptance testing, and documentation.
• Conduct training needs analysis for staff and provide coaching to increase team knowledge.
• Facilitate communication between clinical users and technical teams, ensuring minimal service disruption.
• Manage user incidents and requests, adhering to SLAs, KPIs, and timeframes.
• Liaise with third parties to investigate and resolve incidents, Requests for Change, Post Incident Reviews, and Root Cause Analysis.
• Promote local system user groups and participate in regional/national events.
• Contribute to work packages with demand and change management teams.
• Provide core systems administration and configuration support.
• Develop efficient processes and documentation for business requests and incidents.
• Manage the system roadmap in collaboration with information systems Vendor.
• Offer cross-cover support for annual leave or absences in diagnostic services.
  
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What does Buckinghamshire Healthcare NHS Trust offer you?o As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.o We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. o We provide a range of health and wellbeing services to promote a healthy, happy workforce.Why work for us?o We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.o As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.o Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.What do we stand for?o Our vision is to provide outstanding care, support healthy communities and be a great place to work.o Our mission is to provide personal and compassionate care every time.o Our CARE values are collaborate, aspire, respect and enable.