Applications Support

As an Applications Support, you'll have a role that's out of the ordinary. You will provide 1st and 2nd level software support primarily for the Maritime Collaborative Work Environment and associated applications based in Bristol. Day-to-day, you'll carry out incident management receipt, diagnosis and subsequent fixing of faults.

• Problem management: providing workarounds for users and undertaking root cause analysis
• Contributing to the provision of service management reporting requirements
• New account set up, password resets and licence management
• Database manipulation (includes updates, inserts, queries and scripting) on both Oracle and SQL and configuration of new and existing Oracle WebCenter communities.
This role is full time, 35 hours - shifts within 7am - 7pm and is based on site at Babcock Technology Centre in Bristol Business Park, Stoke Gifford. Essential experience of the Applications Support:
• SQL / Oracle database knowledge
• Familiar with Helpdesk software
• Can use their own discretion in resolving problems within their domain
  
  The successful candidate must be a sole UK national who is able to achieve and maintain Security Check (SC) / Naval Nuclear Propulsion Information (NNPPI) security clearance for this role.
  
  Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)
What we offer
• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee share scheme
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows the majority of employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity
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