Applications Support Analyst

Working closely with the Application Support Team, the post holder will support in the delivery of clinical application services to the Trust and beyond.

Day to day support will focus on operational and continues improvement demand of Electronic Patient Record systems but will also require support of administration, testing and projects of other clinical systems.

The postholder will undertake maintenance, testing and clinical system administration of the trust's applications. They will support the Application Managers/Applications Specialists with application changes,troubleshooting problems and challenges, the expansion and upgrading of applications, as well as supporting new systems in both Project stage and BAU.

The postholder will also be expected to support the Test Lead in the testing of applications, including new software releases and updates.

The post holder will be a point of contact for all clinical application and e-RS related issues or queries for internal staff, GP Practices and external stakeholders. You will be an accessible, customer focused and knowledgeable point of contact. You will manage incidents and develop relevant skill and knowledge to progress change requests on the trusts incident management system for all applications we support

The postholder must understand the systems, offer potential solutions to problems, escalate when required and will support a team of skilled application specialists.

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We're also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people's homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children's Hospital at Home cares for children with long-term conditions without them having to come to hospital.

Across the NHS everyone is working hard to meet growing demand and we're no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff. As well as offering access to a range of core skills training and professional development.