Applications Support Officer

We are seeking a customer-focused individual to join our Application Support Team, where you will play a key role in supporting users across the business by ensuring the smooth operation of essential IT applications.

About the role:

Provide day-to-day support for key applications used across the business.

Troubleshoot and resolve application-related issues, escalating to third-party vendors or developers when necessary.

Perform regular system checks and maintenance to ensure optimal performance and reliability.

Assist in the implementation and configuration of new applications and software updates.

Develop and maintain documentation for application processes and procedures.

Utilise SQL knowledge to query & update databases.

Work closely with Application Support colleagues, and the wider IT department, to ensure seamless operation of applications.

Proven working experience in an application support role (12 months minimum), ideally within a housing association or the public sector.

Knowledge of SQL, including the ability to write and execute queries.

Excellent problem-solving skills with a keen attention to detail.

Ability to work independently and manage multiple priorities in a fast-paced setting.

Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.

A proactive approach with a strong commitment to customer service

We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.

We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.

Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010.

We operate within a set of simple, but effective values, which blend perfectly to create our unique 'Bernicia Way' culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.

This post may be subject to an enhanced DBS check.

Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence., The Group is fully committed to the promotion of equal opportunities, and we particularly welcome applicants from groups who are currently underrepresented at Bernicia.

28 days annual leave (+ bank holidays)

Working from home up to 2 days a week

Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays and days out through our Bernicia Own Benefits platform.

Generous pension scheme